Business Law
Discuss the nature of environmental law (SP)
A legal forum for environmental and natural resources
Interpret others' nonverbal cues (PQ)
Body Language as well as other signs and gestures that indicate mood or thought path are nonverbal cues.
Distinguish between economic goods and services (CS)
Good is a tangible thing you can feel and touch (Fruits, Toys and Cars) where as a service is an action that is preformed (Doctor, Mailman, Landscaper)
Explain the nature of positive customer relations (CS)
Positive customer relations involves making sure that the customer always comes first and that you remain objective and strive to understand their point of view
Explain the concept of competition (CS)
Competition is when multiple organizations are all going after the same objective.
Explain what it means to have sole proprietorship (CS)
A sole proprietorship is owned and run by one individual who receives all profits and has unlimited responsibility for all losses and debts.
Explain the nature of positive customer relations (CS)
Positive customer relations involves making sure that the customer always comes first and that you remain objective and strive to understand their point of view
Describe the functions of prices in markets (CS)
Price acts as a signal for shortages and surpluses which help firms respond to changing market conditions
Respond to customer inquiries (CS)
Make sure your response is accurate and clear. If you are not sure, refer to company handbook or upper management.
Determine the relationship between government and business (CS)
In many countries government facilitates many aspects of business like minimum wages, corporate taxes, and tariffs for trade.
Discuss the nature of debtor-creditor relationships (SP)
A creditor provides money to an individual. Until the individual repays the amount, they are considered a debtor.
Choose appropriate channel for workplace communication (CS)
For communicating to a large amount of people, use email or staff meeting.
For direct communication, One on One meetings are effective.
Explain the principles of supply and demand (CS)
When the supply is higher than the demand, the item is cheaper because there is enough to go around. When the supply is lower than the demand there becomes a limited supply factor making the price go up because scarcity.
Adapt communication to the cultural and social differences among clients (CS)
Basically try to non-offensively relate to the customer and communicate in a way they will understand.
Determine factors affecting business risk (CS)
The probability of loss inherent in an organization's operations and environment (such as competition and adverse economic conditions) that may impair its ability to provide returns on investment.
Explain the nature of agency relationships (SP)
an area of commercial law dealing with a set of contractual, quasi-contractual and non-contractual fiduciary relationships that involve a person, called the agent, that is authorized to act on behalf of another (called the principal) to create legal relations with a third party.
Write executive summaries (SP)
a short document or section of a document, produced for business purposes, that summarizes a longer report or proposal or a group of related reports in such a way that readers can rapidly become acquainted with a large body of material without having to read it all.
Explain how organizations adapt to today's markets (SP)
Companies and marketing teams stay up to date on current trends and social events to keep their advertising relevent
Handle difficult customers (CS)
Do not act impulsively and stay polite and respectful. Try to resolve the customers predicament but continue to stand your ground. If you are not able to answer the question answer to the best of your ability and offer to transfer customer to higher levels
Describe the nature of emotional intelligence (PQ)
the ability to monitor one's own and other people's emotions, to discriminate between different emotions and label them appropriately, and to use emotional information to guide thinking and behavior.
Identify the basic torts relating to business enterprises (SP)
The area of tort law covers a wide range of misconduct, including personal injuries, negligence, and malpractice.
Wrongful Interference
Unfair Competition
Disparagement
Computer Torts
Select and utilize appropriate formats for professional writing (CS)
1. Business Letter Template Fields:
Date: Use month, day, year format, e.g., March 3, 2012 or 3 March 2012
2. Sender's Address:
Inside Address: Use full name. Mr./Ms. is optional
3. Salutation:
4. Body Text:
5. Closing "Call to Action":
6. Signature Block:
7. Enclosures:
8. Carbon Copy:
9. Use a professional tone.
Save casual, chatty language for email - your printed business letter should be friendly but more professional.
overall tone that is confident, courteous, and sincere;
10. Write clearly.
11.Organize your information logically:
12.Use Color To Emphasize Words In Text
13. Be persuasive.
14. Proofread your letter!
Explain the concept of private enterprise (CS)
business or industry that is managed by independent companies or private individuals rather than by the state.
Describe the use of technology in customer relationship management (SP)
Technology can streamline the help process by connecting a customer to a specific department to suit their needs
Explain the concept of Gross Domestic Product (GDP) (SP)
The monetary value of all the finished goods and services produced within a country's borders in a specific time period