Hospitality & Tourism
This refers to providing customers with services like food, lodging, and entertainment.
Hospitality
An individual who takes on the risk of building their own business
Entrepreneur
This is the term for the money a business receives before accounting for expenses.
Revenue
Title for a group of consumers a business markets their products to
Target market
An employee who frequently deals with unkind remarks from coworkers is experiencing
Workplace harassment
What is the industry that includes airlines, cruise lines, and travel agencies called?
Tourism Industry
Companies will sell ___ of their business to investors to raise capital.
Shares
Assets are equal to (formula)
Liabilities + Equity
This measures how many people interact with online content
Engagement
This department typically deals with employee misconduct
Human resources
This metric measures how full a hotel is during any given time.
Occupancy rate
A document covering business goals, strategies, financial projections, and timelines
Business plan
True or False? Accounts receivable is a form of a liability
False
The marketing mix includes (4 Ps)
Price, Promotion, Product, & Placement
The act of assigning employees to specific tasks
Offering a hotel offering a discounted rate during a low demand season is known as
Seasonal pricing
This analysis evaluates strengths, weaknesses, opportunities, and threats.
SWOT analysis
The term market cap refers to
The value of a company's shares owned by investors
A company using survey results to market their products to consumers is using what type of marketing
A company enforces a code of conduct to ensure that all employees are treated with fairness, equality, and avoid favouritism. What business principle is applied?
Consistency
This department is responsible for ensuring satisfaction throughout guests' experience with the business/agency/company
Guest relations
The process of finding an area of consumer demand and turning it into a product.
Opportunity recognition
This statement reports a business's financial position during a given time period
Balance sheet
Their review is a paid promotion
If a customer discovers that a business fails to meet health and safety standards, they should contact a
Government agency