Hospitality & Tourism
What is an example of good customer service? A) Raising prices of services to gain more income. B) Long wait times C) keeping issues unresolved. D) Creating BOGOs and discounts.
D) Creating BOGOs and discounts
What is the definition of a budget?
A) The total funds that you receive each year. B) A financial plan/document that is used to project future income and expenses. C) The $ amount of how much you are paid at an hourly wage. D) A financial document that targets only one's expenses.
B) A financial plan/document that is usedto project future income and expenses.
What is the definition of promotion?
A) The publicization of a product or organization. B) The initial start/creation of a product. C) The amount of funds that a product makes. D) Target market of a product or service.
A) The publicization of a product or organization
If businesses sells its customer list to other organizations without obtaining its customers’ consent, the business is likely to: A) take legal action against the other organizations. B) lose its customers’ trust. C) damage others’ reputations. D) offer deep discounts to gain back its customers’ loyalty.
B) Lose its customers’ trust
For project manager, the most important part of a managing stakeholder expectations is: A) justifying them B) understanding them. C) competing against them. D) delegating them
B) understanding them
What should businesses include in a persuasive message? A) Facts or logical evidence. B) Only humor and questions to create a more engaging message. C) The amount of customers the business has had over the past month. D) Opinions or statements from other consumers.
A) Facts or logical evidence
A managerial accountant can help a company market its product by: a) deceloping a target market anysis. B) creating a budget. C) examining the relevant costs of advertising options. D) determinh whether to make or biy a component
C) examining the relevant costs of advertising options
The EFG company verifies that its customers would likr tk recievd romotional info digitally. This is an example of:
A) onmibe cookies. B) Instant messaging. C) undolicited junk mail. D) opt in email
D) opt in email
When an accident occurs at a place of business, employees should first try to: A) take the victim’s pulse. B) find out how series it is. C) move the injured person. D) call an ambulance.
B) Find out how serious it is
A small brick and mortor bookstore will benefit from a supply chain that is designed to: A) purcgase books to fulfill requested orders B) stock large quantities of best sellers. C) ship books to customers homes.D) use electronic commerce center to handle orders
A) purchase bookd to fulfill requested orders
Which of the following explains how listening differs from hearing: A) Listening refers to instructions while hearing refers to remembering. B) Listening is an active process. C) Both use the auditory sense. D) Hearing requires interpreting sounds while listening focuses more on sounds in the environment.
B) Listening is active process
Which of the following things might a marketer do to achieve the company's pricing objective of raising the product's values in the customer eyes: A) lower the product's price. B) Decide how to package the product. C) asl a higher price of the product. D) order more of the product
C) ask a higher price of the product
Legal ownership of purchases does not pass to the purchaser until all payments have been made if the purchaser uses __ credit: A) regular. B) trade. C) installment. D) revolving.
C) Installment
When a company refers to the term "brand tone" they are most likely referring to: A) The way a company is seen as. B) continually buying a product from a company regardless the competition. C) The style and attitude used to communicate with an audience. D) The competition between multiple companies.
C) The style and attitude used to communicate with an audience.
Which of following is an example of a trade secret: A) legal document. B) credit report. C) trade journal. D) customer list.
D) Customer list
Individuals & businesses who are sued have a legal right to present evidence in their behalf before a court to impose a penalty. In other words, they have a right to: A) procedural due process. B) substantive due process. C) the Takings Clause. D) sovereign immunity.
A) Procedural due process