Guest Experience
What is the golden rule of customer service in hospitality?
What is treating guests the way you’d like to be treated?
What are the key components of an effective hospitality marketing strategy?
What are target audience analysis, brand positioning, digital marketing, and customer engagement?
What is RevPAR, and why is it important for hotels?
What is Revenue Per Available Room, a key metric that shows a hotel’s profitability?
What is the purpose of Standard Operating Procedures (SOPs) in hospitality?
What is ensuring consistency, efficiency, and quality in service?
What is upselling, and how does it enhance the guest experience?
What is recommending higher-end services or add-ons to improve a guest’s stay while increasing revenue?
What is the difference between advertising and public relations?
What is advertising being paid media, while PR focuses on earned media and brand reputation?
What is dynamic pricing in hospitality, and how does it impact hotel room rates?
What is adjusting prices based on demand, competition, and seasonality?
What is the difference between front-of-house and back-of-house roles?
What is front-of-house interacting with guests, while back-of-house handles logistics?
What is a guest loyalty program, and how does it benefit both customers and businesses?
What is a rewards system that encourages repeat visits and builds customer loyalty?
What is the role of social media influencers in hospitality marketing?
What is using influencers to promote hotels, restaurants, and destinations to a wider audience?
What is the role of forecasting in hospitality revenue management?
What is predicting future demand and setting prices accordingly?
What are three key factors when selecting a venue for an event?
What are capacity, location, and amenities?
What is the purpose of service recovery in hospitality?
What is resolving guest complaints to turn a negative experience into a positive one?
What are three common promotional methods used in the hospitality and tourism industry?
What are social media marketing, loyalty programs, and special event sponsorships?
What are two key revenue streams in the hospitality industry?
What is room sales and food & beverage sales?
What is yield management, and why is it critical in the hospitality industry?
What is adjusting pricing strategies to maximize revenue based on demand?
What is the Net Promoter Score (NPS), and why is it important?
What is a metric that measures customer loyalty and likelihood of recommending a business?
What is the importance of brand consistency in hospitality marketing?
What is ensuring all marketing materials, service quality, and messaging align with a business’s identity?
What is break-even analysis, and why is it essential for hospitality businesses?
What is determining the point where revenue covers costs?
What is contingency planning in event management?
What is preparing for unexpected disruptions such as weather or technical failures?