Exam Questions 1
18. One real-life opportunity in which you will need to “sell” yourself and your ideas is A. the first day of school.
B. a job interview.
C. meeting new friends.
D. a sports game.
B A job interview. A job interview is a perfect example of a real-life opportunity in which you'll need to “sell” an idea-the idea of yourself as a future employee.
Which of the following is an example of one of a business's inputs:
A. Products B. Employees C. Goods D. Services
B Employees. Every business takes inputs (resources) and uses them to make outputs (products). Inputs are things such as employees, raw materials, equipment, capital, etc. Outputs are goods and services, also known as products
Understanding how economic conditions influence hospitality and tourism demand and costs, the relationship between the economy and hospitality and tourism
Economics
Factors to build a cliente in the hospitality and tourism industry including ensuring a quality experience, personalization, brand consistency and more?
Explaining key factors in building clientele (SP)
A wrong action that can not be attributed to a lack of knowledge?
What is Error?
15. A ski resort that is mining data from its database has detected an anomaly (a deviation from standard behavior) that occurred on a holiday weekend. Which of the following is most likely to be the anomaly: A. Visitors to the website also viewed nearby holiday attractions. B. The resort was booked to full capacity, predominately by families. C. Visitors to the website also viewed nearby hotels and restaurants. D. Food service decreased when the resort was filled to capacity.
D Food service decreased when the resort was filled to capacity.
A decrease in food service is an anomaly because food service is much more likely to increase when the resort is filled to capacity. The resort is likely to be booked on the busy holiday weekend by families free to travel during that time. It is common for website visitors to view nearby hotels, restaurants, and nearby holiday attractions.
There are several auto repair shops in town, but Patricia's stands out. Her auto repair shop does great work, but what really sets her shop apart is the customer service. Every customer is greeted by a friendly employee, and they are given snacks and drinks while they wait for the repairs to be completed. The great customer service that people can expect from Patricia's business is considered her
A. vision. B. tagline. C. mission statement. D. brand promise.
D Brand promise. A business's brand promise is its (spoken or unspoken) agreement with its customers that it will consistently meet their expectations.
Rules and customer protections that hospitality and tourism businesses must follow, the nature of regulations affecting the hospitality and tourism industry
Business Law
An employee should understand what management requires of him/her within his/her position, ensuring an employee to meet and/or exceed those demands.
What is demonstrating ethical work habits? (PQ)
The process of improving capabilities of staff through access to education and training opportunities in the workplace, through outside organizations, or observing others perform the job?
What is Product Development?
After a few months at her new job as a manager, Stefanie feels discouraged. She is struggling to oversee one employee, while other managers at the company oversee at least five direct reports. Which of the following is the most likely reason why Stefanie is struggling:
A. She does not have the ability to make decisions.
B. She has less experience than other managers.
C. Her direct report is a competent worker.
D. She is not providing enough direction.
B She has less experience than other managers.
One reason that some managers can take on more direct reports than others is that they have more management experience. The more management experience you have, the better equipped you are to manage many employees.
Each pay period, Amisha has her employer automatically deposit her paycheck into her checking account so the funds are available for use when she needs them. In this situation, money is functioning as a(n)
A. form of cash. B. store of value. C. unit of measure. D. medium of exchange
B Store of value. Money functions as a store of value when it is saved rather than spent. The money can be held over time, and it retains value for future purchasing power
Creating positive guest experiences, solving service problems, and encouraging repeat visits, the importance of meeting and exceeding customer/guest expectations
Customer Relations
A promise of compensation for specific potential future losses in exchange for a periodic payment, protecting the financial standing of an individual or company?
What is the concept of insurance? (CS)
An online form of advertising in which a new browser window opens to display an advertisement?
What is Pop-Up Ads?
According to the law of diminishing returns, what usually decreases at some point with the addition of more employees if all other factors stay the same?
A. Depreciation B. Inequality C. Productivity D. Consumption
C Productivity.
The law of diminishing returns states that if all the factors of production remain the same except one, additions to the one variable factor will eventually decrease the level of productivity
Which of the following business trends affects HR management:
A. No restructuring B. Globalization C. Lack of new technology D. Costs of business going down
B Globalization.
A growing trend toward globalization is one of many business trends that affects HR management activities. Costs of business are going up. Companies are often restructuring to save money. There is not a lack of new technology in the business world; new technology is constantly being developed.
Personal qualities that help hospitality and tourism employees serve guests and work with teams, Describe personal traits important to success in hospitality and tourism
Emotional Intelligence (EI)
Helps capital move from investors to businesses, assist with operations; can also include roles in business development and corporate governance?
What is the role of finance in business? (CS)
Promotional messages designed for cell phones, smart phones, tablets or other handheld devices?
What is Mobil marketing?
Leo is a clerk for a local hotel known for its two key values: honesty and exceptional service. One day, he is having trouble checking a couple into their room and realizes that someone on staff never completed their reservation. The room is no longer available. Leo tells the couple that the hotel has made a mistake, but that he will take care of it. Within the hour, he has consulted his manager and checked the couple into an upgraded room at no additional cost. Did Leo reinforce the company image in this interaction?
A. No; he gave the company a negative brand image by admitting that the hotel made a mistake.
B. Yes; he consulted his manager and made sure to go up the chain of command before proceeding.
C. Yes; he was transparent about the hotel's mistake and went above and beyond to assist the customers.
D. No; he should not have been the one to correct the mistake, because he was not the one to make it
C Yes; he was transparent about the hotel's mistake and went above and beyond to assist the customers. The hotel is a company that strives to be honest and provide exceptional service. Leo showed honesty by admitting a mistake was made, and he provided quality service by ensuring the couple was taken care of, even if it meant that they did not pay extra money for an upgraded room.
A business wants to purchase new machinery for its production line. Which of the following pieces of financial information would be most relevant for its purchase decision:
A. How much money the company spent on machinery five years ago
B. The amount of money left in the budget for the fiscal year
C. The amount of money spent by a competing company on production line equipment
D. The current salaries of top company executives
B The amount of money left in the budget for the fiscal year.
For financial information to be useful, it must be relevant (applicable to its users’ purposes). A company that is considering purchasing new machinery should look at its budget for the year and determine if there are enough funds to cover the equipment’s cost.
Managing employee relationships and creating a fair, productive workplace, includes labor-relations issues
Human Resources Management (HR)
A technique of offering two or more complementary goods or services together as a package deal, sold at a price lower than individual selling prices?
What is the nature of product bundling? (SP)
Also known as distribution, channel management deals with getting goods to consumers?
What is channel management?