Marketing
When determining personal net worth, how are personal liabilities handled?
A. They have to be eliminated first.
B. They are not used in the calculations.
C. They are subtracted from the net worth subtotal.
D. They are subtracted from the total of assets.
D. They are subtracted from the total of assets.
Which of the following types of hospitality and tourism information is most likely to be found in an online database:
A. market trends
B. A restaurant's customer demographics
C. Customer reviews for a specific hotel
D. Competitors' sales data
A. Industry market trends
Which of the following circumstances might be addressed in a project plan's change-management document:
A. A natural disaster
B. A holiday such as Christmas or Hanukkah
C. A project's changing purpose
D. A team member receiving a requested promotion
A. A natural disaster
When a supervisor notifies employees that their performance is below standards and their jobs are in jeopardy, the supervisor should...
A. give verbal notification only.
B. post the notice on the bulletin board.
C. put the notice in writing.
D. email the employees.
C. put the notice in writing.
Which federal agency supervises banks and credit unions?
A. Federal Trade Commission
B. Consumer Product Safety Commission
C. Federal Bureau of Investigation
D. Consumer Financial Protection Bureau
D. Consumer Financial Protection Bureau
What kind of team would take full responsibility for an entire line of products?
A. Project team
B. Quality circle
C. Work team
D. Short-term committee
C. Work team
Which of the following is part of a firm's promotional mix:
A. Pricing
B. Product planning
C. Advertising
D. Distributing
C. Advertising
What can businesses do to reduce risks associated with noncompliance?
A. Monitor regulations
B. Obtain customer feedback
C. Evaluate competitors
D. Allocate operating funds
A. Monitor regulations
The information in an action plan describes an organization's.
A. vision and mission.
B. strategies for reaching its business goals.
C. business concept.
D. strategies for handling emergencies.
B. strategies for reaching its business goals.
Financial managers who are legally responsible for their clients' investments must demonstrate fiduciary responsibility, which involves
A. making risky investments without their clients' knowledge.
B. acting in the best interests of their clients.
C. speaking with their clients once a year to review their portfolios.
D. selling financial products that generate the highest commissions.
B. acting in the best interests of their clients.
A business might be involved in the illegal activity of deceptive pricing if it
A. changes prices according to current demand.
B. offers special prices on a discontinued item.
C. misleads customers about the true value of a product.
D. sells products at a limited number of predetermined price points.
C. misleads customers about the true value of a product.
How are many businesses in the hospitality and tourism industry predominantly using social media?
A. To notify travelers of flight cancellations
B. To match travelers with others who have similar interests
C. To book travelers' upcoming trips
D. To provide a way for travelers to share their experiences
D. To provide a way for travelers to share their experiences
Why has the use of risk modeling increased in recent years?
A. Wider availability of data
B. More expensive technology
C. Decreased regulation
D. Less focus on efficiency
A. Wider availability of data
When tracking the performance of a business plan, businesses usually analyze the effectiveness of
A. operating strategies.
B. staffing requirements.
C. ownership structures.
D. management objectives.
A. operating strategies.
Which of the following statements regarding financial institutions is true:
A. Financial institutions facilitate the flow of money in the economy.
B. The primary role of financial institutions is to regulate saving and investing.
C. A financial institution with low value is doing a good job of managing its risk.
D. Financial institutions are controlled by their members.
A. Financial institutions facilitate the flow of money in the economy.
Which of the following is a characteristic of a persuasive sales message:
A. Discredits the competition
B. Reminds customer of the product
C. Contains loaded language
D. Makes the product appealing
D. Makes the product appealing
Taking a customer's order over the phone and accepting payment with a credit card is an example of
A. implementing a mailing system.
B. processing a financial transaction.
C. guaranteeing product satisfaction.
D. reducing the possibility of counterfeiting.
B. processing a financial transaction.
The purpose of a project charter is to....
A. determine when key deadlines will be met.
B. break down work into smaller activities.
C. define what needs to be accomplished.
D. document what went well during a project
C. define what needs to be accomplished.
One way a business can organize and improve its workflow is by encouraging its employees to
A.separate duties
B. avoid taking breaks.
C. take their work home.
D. prioritize multitasking.
A.separate duties
Which of the following financial institutions typically deals only with institutional clients such as corporations and governments:
A. Brokerage company
B. Investment bank
C. Investment company
D. Commercial bank
B. Investment bank
Massimo's Corner Grocery sells a variety of fruits and vegetables to consumers within the community. Massimo's is considered a(n)
A. producer.
B. agent.
C. wholesaler.
D. retailer.
D. retailer.
What do business owners consider when they select a business ownership structure?
A. Product versatility, advertising strategies, and personal circumstances
B. Personal circumstances, type of business, and product mix
C. Personal circumstances, financial needs, and type of business
D. Product versatility, financial needs, and advertising strategies
C. Personal circumstances, financial needs, and type of business
What happens during the emergence stage of a conflict?
A. The conflict is realized.
B. Options are discussed.
C. Resolution is achieved.
D. Complaints are aired.
A. The conflict is realized.
Which of the following budget information indicates that a business needs to make changes in order to control operations:
A. Operating expenses are 5% less than budgeted.
B. Investment income is the same as last year.
C. Accounts receivable are 15% less than budgeted.
D. Credit card sales are 25% of total business
C. Accounts receivable are 15% less than budgeted.
Which of the following is a commonly used credit card:
A. Shell Oil
B. Visa
C. Diners Club
D. Macy's
B. Visa