Buying/Merchandising
Which of the following types of customers is easy to handle but requires a lot of the salesperson's time:
A. Slow/Methodical
B. Disagreeable
C. Suspicious
D. Domineering/Superior
A. Slow/Methodical
Which country is the largest exporter of Christmas trees?
Canada
Cash register tape is an example a(n)
A. Equipment
B. Material
C. Supply
D. Service
C. Supply
"What is the capital of the United States?" is what type of question?
A. Open-ended
B. leading
C. Provocative
D. Factual
D. Factual
How many tips does a snowflake have?
Six
What is Frosty the Snowman’s nose made of?
A button
The phase of the selling process that includes writing up the order is
A. Discovering needs
B. Prescribing Solutions
C. Reaching closure
D. Establishing relationships
C. Reaching closure
Which of the following is an example of demographic data that a business is likely to examine:
A. Monetary and fiscal policies
B. Customers' education levels
C. Interest rates
D. Market share
B. Customers' education levels
Which of the following is a characteristic of a good visual aid for presentation:
A. Supports spoken information
B. Is dense and crowded
C. Repeats spoken information
D. Overpowers the entire presentation
A. Supports spoken information
In which country is Santa known as Babbo Natale?
Italy
Customer trust can provide a business with
A. More effective advertising campaigns
B. Discounts on raw materials
C. A competitive advantage
D. Better credit terms
C. A competitive advantage
Which of the following areas is covered by selling-activity policies:
A. Pricing
B. Discounts
C. Installation
D. Prospecting
D. Prospecting
What is Santa called in France?
Pere Noel
A basic requirement of self-esteem is understanding
A. human relations
B. other people
C. Your own needs
D. good business practices
C. your own needs
What ornaments do elves have on their shoes?
Bells
Which of the following occurs when all available inventory has been sold:
A. Recession
B. Inflation
C. Stockout
D. Stock overage
C. Stockout
Which of the following is a technique that salespeople should use to determine customer's needs:
A. Read brochures
B. Explain Discounts
C. Describe products
D. Ask questions
D. Ask questions
What key element should always be included in a brochure that is communicating auto-repair services?
A. The business's telephone number
B. Use of multiple font types and sizes
C. Service pricing information
D. Large, colorful photographs
A. The business's telephone number
If you avoid deception and lies, you are
A. Honest
B. Dishonest
C. Naive
D. Unethical
A. Honest
Which ocean is Christmas Island situated in?
Indian Ocean
Which operations activity is also referred to as procurement?
A. Logistics
B. Purchasing
C. Inventory Control
D. Quality Control
B. Purchasing
A positive result of suggestion selling is that it can increase a business's
A. gross sales
B. Expenses
C. Stockouts
D. Ending inventory
A. Gross sales
When pitching promotional ideas to a client, an advertising agency's account executive should communicate his/her knowledge about the client's product and...
A. Avoid discussing the agency's track record
B. Make sure to present highly detailed execution plans
C. Ask the prospect to hold his/her questions
D. Possess excellent presentation skills
D. Possess excellent presentation skills
What colour are mistletoe berries?
White
Name the famous Christmas ballet?
The Nutcracker