Business Management and Administration
When Arlo travels out of the country, he picks up some souvenirs. When he tries to bring them back home with him, he discovers that he has to pay a tax on them. Arlo must pay the ...
A. travel tax.
B. souvenir tax.
C. customs duty.
D. travel duty.
C. customs duty.
When should an entrepreneur start plotting their exit strategy?
A. After contacting a potential buyer
B. When they start to lose money
C. After leaving the company
D. When writing the business plan
D. When writing the business plan
A business owned by two or more persons who have unlimited liability is called a
A. sole proprietorship.
B. corporation.
C. cooperative.
D. general partnership.
D. general partnership.
Janelle owns a fast-food restaurant that is part of a larger chain of restaurants. She paid an initial fee to
the owner of the chain when she opened the restaurant. She also has to pay a royalty fee to the parent
company based on a percentage of her profits. Janelle is a
A. licensee.
B. franchisor.
C. licensor.
D. franchisee.
D. franchisee.
An effective way to create a desire for others to agree with your ideas is by
A. identifying concerns.
B. gathering information.
C. stating your case.
D. explaining benefits.
D. explaining benefits.
When Rhett retrieved a client's information and called the phone number listed, he discovered the information was incorrect. This is an example of the importance of __________ records.
A. paper
B. digital
C. quality
D. required
C. quality
A company analyzing data from past holiday sales periods to make decisions concerning release dates for new
products is using __________ analytics.
A. prescriptive
B. big data
C. descriptive
D. predictive
D. predictive
During a staff meeting, Lindsay started to ask Tom a question while he was presenting his report. What
did Lindsay do wrong?
A. She used distracting gestures.
B. She expressed an opinion.
C. She interrupted the speaker.
D. She strayed from the topic at hand.
C. She interrupted the speaker.
Which of the following is an example of using social media to enhance a customer's post-sale
experience:
A. Offering discounts for first-time customers
B. Posting about the release of a product line
C. Obtaining new followers that could make a purchase
D. Responding to negative and positive online reviews
D. Responding to negative and positive online reviews
In an ambiguous situation, what is the first thing you should do to learn more?
A. Focus on creativity.
B. Try to get out of the situation.
C. Practice mindfulness.
D. Ask questions.
D. Ask questions.
If a company is managing its information effectively, the data should be accurate and
A. anonymous.
B. relevant.
C. positive.
D. encrypted.
B. relevant.
When Mariah sets prices for her company, she strives to maximize profit, which is considered a(n)
A. transportation choice.
B. product strategy.
C. advertising goal.
D. pricing objective.
D. pricing objective.
Tim thought his manager told him to have the sales report done by 2:00 on Thursday, but his manager actually wanted the report by noon on Tuesday. When the report was not ready on Tuesday, Tim's manager became irritated with him. What was the reason for the disagreement or conflict?
A. Limited resources
B. Miscommunication
C. Authority struggles
D. Inconsistent opinions
B. Miscommunication
Mariana works in the accounting department of a large company. Her boss is pressuring her not to record
all of the company's revenue in the business's financial records. If she follows his instructions, the
company will appear to have a smaller income and won't have to pay as much in taxes. He tells Mariana
that this is a normal thing to do, but Mariana's pretty sure it's wrong. Is this practice legal?
A. No; this practice is known as underreporting.
B. Yes; this is a common business practice.
C. No; this practice is known as money laundering.
D. Yes; if Mariana's boss requires her to do something, she should do it.
A. No; this practice is known as underreporting.
What is an advantage to businesses that use product-bundling strategies?
A. Businesses usually reduce their suggestion selling and advertising efforts.
B. Businesses tend to spend less time training their employees about the products.
C. It usually reduces the need for the business to follow up with customers.
D. It often reduces customers' comparison-shopping activities.
D. It often reduces customers' comparison-shopping activities.
When our nation enjoys economic growth, what usually happens to domestic economic problems?
A. They are solved completely.
B. They are more easily resolved.
C. They are made worse.
D. They are not affected.
B. They are more easily resolved.
Which of the following is a true statement regarding enterprise risk management (ERM):
A. ERM can make achieving goals more difficult.
B. Risks usually relate to relationships between employees.
C. All risks considered in ERM are negative.
D. ERM focuses on the combined impact of all risks.
D. ERM focuses on the combined impact of all risks.
Which of the following is an example of employees using groupware computer applications:
A. Dan, Kara, and Simon review their departments' budgets, which are saved as different computer spreadsheets files.
B. Craig, Tessa, and Lily use presentation software to guide a group discussion about their research project.
C. Kelli, Juan, and Phil can access and make changes to the company production schedule from their home computers.
D. Michelle, Jeff, and Aubrey use the same desktop-publishing program to create advertisements and brochures for their companies.
C. Kelli, Juan, and Phil can access and make changes to the company production schedule from their home computers.
It is important for hotel employees to wear disposable gloves when emptying trash containers to
A. prevent damage to the floors and furniture.
B. avoid direct contact with sharp objects and bacteria.
C. reduce the risk of inhaling dangerous fumes.
D. decrease the risk of security breaches.
B. avoid direct contact with sharp objects and bacteria.
What should a successful brand promise be able to do?
A. Customize the product for each customer
B. Communicate an appealing benefit
C. Clarify the company's processes
D. Convey a high-quality image
B. Communicate an appealing benefit
At the beginning of a research report, the writer should include the
A. appendices.
B. purpose of the study.
C. bibliography.
D. solution to the problem.
B. purpose of the study.
The ADKAR model, which stands for Awareness, Desire, Knowledge, Ability, and Reinforcement, is a strategy that businesses use for
A. change management.
B. project management.
C. project initiation.
D. programmed thinking.
A. change management.
Which management function is described in the following situation: Christy Chen determines the type of workers she needs, locates qualified applicants, selects those to be hired, and assigns the new hires to a
work area.
A. Controlling
B. Staffing
C. Directing
D. Planning
B. Staffing
What might result if an event promoter scheduled a major concert in a facility that consumers considered
to be located in an unsafe area?
A. Reduced sales
B. Decreased parking
C. Limited access
D. Shortened hours
A. Reduced sales
The TUV Company wants to conduct marketing research by surveying a sample of its vast customer base.
What should companies use to reduce the possibility of bias?
A. Phone interviews
B. Personal interviews
C. Random sampling
D. Referral sampling
C. Random sampling