Emotional Intelligence
You made a mistake on a project at work. You want to take responsibility for your mistake to show your boss
that you can be trusted. Which of the following actions should you take:
A. Explain why you didn't make a mistake.
B. Blame another coworker.
C. Ignore the mistake.
D. Apologize and fix the mistake.
Apologize and fix the mistake. When trustworthy people mess up, they don't ignore the mistake or blame other people. Instead, they take responsibility and own up to their mistake.
The yen, peso, and euro are types of
A. dollars.
B. bonds.
C. stock.
D. money
Money. Money is the most common medium of exchange. Countries use different forms of currency (money)
Which of the following is a standard function of most spreadsheet software programs:
A. Creating slide presentations
B. Performing financial calculations
C. Preparing promotional brochures
D. Managing database files
Performing financial calculations. Spreadsheet software enables businesses to perform accounting, financial, and other mathematical functions. A user can enter numerical information in rows and columns, and the software will perform various calculations or analyses.
What type of planned obsolescence is generally considered socially and economically desirable because the
replacement product offers more benefits or a lower cost?
A. Technological
B. Style
C. Psychological
D. Fashion
A Technological. Technological obsolescence equates to significant technological improvements that result in a more effective product (e.g., CDs, from cassettes, from phonograph records). Style obsolescence refers to superficial changes to a product resulting in a new product.
Which of the following statements best describes the difference between an occupation and a career:
A. Your occupation is your lifelong work journey, whereas your career is a short-term job.
B. Occupation is a broad term that describes the field you work in, whereas your career is your lifelong work
journey.
C. Occupations generally bring you a sense of satisfaction or accomplishment, whereas careers are generally
just for a paycheck.
D. An occupation is a short-term work endeavor, whereas a career is a long-term work endeavor
Occupation is a broad term that describes the field you work in, whereas your career is your lifelong work journey. An occupation is a category of work, such as “educator.” Within an occupation, there may be several different types of jobs, such as teacher, principal, guidance counselor, or reading specialist. Someone with an occupation of “educator” may have a career that includes several of those job titles. Careers often span an entire lifetime and are comprised of an individual's various jobs over time. Occupations and careers are generally longterm, whereas individual jobs may be short-term. Your occupation and your career may both bring you great satisfaction and accomplishment.
Which of the following illustrates how knowing your strengths and weaknesses can contribute toward professional development and career success:
A. Spending less time on tasks you find difficult
B. Avoiding new assignments
C. Developing new friendships in your neighborhood
D. Taking a leadership role on a group project
D. Taking a leadership role on a group project
Taking a leadership role on a group project illustrates how knowing your strengths and weaknesses can contribute toward professional development and career success—if you are a strong leader, you are maximizing that strength and using it to your advantage
A business wants to purchase new machinery for its production line. Which of the following pieces of financial
information would be most relevant for its purchase decision:
A. How much money the company spent on machinery five years ago
B. The amount of money left in the budget for the fiscal year
C. The amount of money spent by a competing company on production line equipment
D. The current salaries of top company executives
The amount of money left in the budget for the fiscal year. For financial information to be useful, it must be relevant (applicable to its users’ purposes). A company that is considering purchasing new machinery should look at its budget for the year and determine if there are enough funds to cover the equipment’s cost.
Important functions of a business's information system are to help it __________ its important facts and data.
A. organize and store
B. mediate and retrieve
C. duplicate and renew
D. analyze and instruct
Organize and store. An information system is a method of gathering, storing, and analyzing data for the purpose of making business decisions. Because a business acquires large amounts of information, it must develop a structure to organize and store data and facts to make them useful to the business
A company's strategy, culture, and communication combine to form brand
A. identity.
B. touchpoints.
C. promise.
D. cues.
Identity. Brand identity is the culmination of what a company wants to be—what it says about who it is. Strategy, culture, and communication all contribute to brand identity
Which of the following areas of management and administration is often referred to as “support staff”:
A. Human resource management
B. Business information management
C. General management
D. Administrative services
Administrative services. Employees working in administrative services facilitate business operations through a variety of administrative and clerical duties, including information and communication management, data processing and collection, and project tracking. These positions are often referred to as support staff positions
One of the benefits of being adaptable is that it enables employees to
A. deal with change.
B. take initiative.
C. manage their time.
D. avoid conflict.
Deal with change. Adaptability is the ability to adjust to changing conditions. Changes and new situations are common in the workplace.
Each pay period, Monique has her employer automatically deposit her paycheck into her checking account so
the funds are available for use when she needs them. In this situation, money is functioning as a(n)
A. form of cash.
B. store of value.
C. unit of measure.
D. medium of exchange
Store of value. Money functions as a store of value when it is saved rather than spent. The money can be held over time, and it retains value for future purchasing power
Which of the following is an important component of computer systems:
A. Internet
B. E-commerce
C. Software
D. Website
Software. Software instructs computers to perform specific operations. The various types of software are important components of computer systems because they allow computers to do the work that businesses want them to do.
During the first year that Kyler owned his new car, the vehicle seemed to spend more time in the repair shop than it did on the road. Kyler contacted the auto manufacturer and demanded his money back because the car seemed to be defective, but the manufacturer refused. A member of the Better Business Bureau agreed to act as an impartial third party in the dispute. The BBB member studied the facts of the case, determined that the car was indeed defective, and decided how much money the carmaker would be required to refund to Kyler. This is an example of
A. automation.
B. attrition.
C. arbitration.
D. arbitron
Arbitration. When two parties engage in a dispute that they are unlikely to resolve on their own, an impartial third party may step in. The impartial third party, called an arbitrator, hears both sides' arguments, studies the facts of the case, and then determines a remedy for the situation. This process is called arbitration.
Is it ever appropriate for an individual looking for a job to send a cover letter to a business that has not
advertised a job opening?
A. No; the business will discard the letter if it has no openings.
B. Yes; the worker should write to each business in the industry.
C. Yes; the worker can write if they have heard about a job opening.
D. No; a letter is used only in response to job advertisements
Yes; the worker can write if they have heard about a job opening. In some cases, a worker looking for a job will hear about a job opening from a source other than a job advertisement. It is acceptable for the worker to write a letter stating that they have heard of an opening and ask to be considered for the position. In some cases, this results in an interview and a job. Most companies do not discard such letters but keep them on file in case of future need. It would not be appropriate or practical to send letters to all businesses in the industry.
When you recognize your own emotions, you are demonstrating
A. self-control.
B. self-awareness.
C. social restraint.
D. social relationships.
Self-awareness. Emotional intelligence is the ability to recognize and manage emotions in ourselves and in others. To recognize your own emotions, you must be aware of what you are feeling at that particular time.
With a lending investment, investors do which of the following:
A. Avoid taking any risk
B. Maintain a minimum amount of money in the investment
C. Allow borrowers to use their money for a price
D. Hire a financial advisor
Allow borrowers to use their money for a price. With a lending investment, investors allow borrowers to use their money for a price. The extra money received provides the motivation for lending.
Which of the following is a downside of online information storage:
A. Information can be more quickly sorted.
B. It's more costly to store information digitally.
C. Too much information can lead to system overload.
D. It's more difficult to access the information.
Too much information can lead to system overload. Keeping so much information can cause an information overload.
Six Thinking Hats is a creative-thinking technique that stimulates idea generation by
A. categorizing information.
B. assigning each group member a different job.
C. playing the devil's advocate.
D. providing positive feedback
Categorizing information. The Six Thinking Hats technique is a creative-thinking technique that utilizes different ways of approaching a problem. Each of the six hats represents one aspect of the situation. For example, the white hat looks at all the facts and data available. The blue hat summarizes and organizes thoughts and information. By placing each aspect into different categories, the situation can be evaluated by using various viewpoints. Playing the devil's advocate or looking at the negatives of the situation is one part of the overall technique. The Six Thinking Hats technique can be used in a group or alone. Therefore, it cannot be assumed that this method of creative thinking is always conducted in a group situation where each group member is assigned a different job. Positive feedback is a general term and is not necessarily a step in the Six Thinking Hats creative-thinking technique.
What type of words should Jaron use to describe his skills and accomplishments when writing her resume?
A. Jargon
B. Passive
C. Action
D. Vague
Action. Using action words in a resume subtly indicates that the job applicant is assertive, on the move, and actively working to accomplish goals. Action words help the reader visualize the applicant performing a task or activity. Phrases such as, “managed a long-term marketing project,” or “coordinated a local charity event,” indicate that the applicant takes action to accomplish a task or goal
Joaquin and Luca are members of a work team and disagree about how to proceed with a new project. What type of conflict are Joaquin and Luca experiencing?
A. Emotional
B. Functional
C. Secondary
D. Internal
Functional. Functional conflict occurs when people disagree about something tangible or concrete. In many of these types of situations, the people involved agree on a goal but have different approaches to the situation-such as the best way to proceed with a new project.
Last month, Yaya used her Old Navy credit card to purchase $200 worth of clothing and accessories. When
Monica received the bill, it stated that she had to make a minimum payment of $20. This is an example of a(n)
__________ credit account.
A. revolving
B. budget
C. service
D. installment
Revolving. Businesses that offer revolving credit accounts limit the total amount of money that a customer may charge an account. When customers use their credit cards and make purchases on their accounts, businesses require them to make a minimal monthly payment. If a customer chooses to make the minimal payment, the business charges interest on the customer's outstanding balance.
A business wants to send a mailing to all customers who have ordered at least $2,500 in merchandise in the
past year. To obtain the appropriate list of customers, the business should set the query by
A. credit rating and location.
B. product code and zip code.
C. sales dollars and dates.
D. last name and account number
Sales dollars and dates. A database software program allows a business to sort customer information by various criteria—customer name, sales volume, customer type, zip code, etc.
Which of the following is the type of branding that differentiates an organization from its competitors:
A. Corporate
B. Product
C. Universal
D. Loyalty
Corporate. A corporate brand is all of the combined impressions, images, or experiences associated with a company or parent entity. Disney is an example of a corporate brand. The Disney theme parks and resorts, Marvel Entertainment, ABC and ESPN television networks, and consumer products are areas within the Disney corporate brand.
Self-understanding helps you raise your level of self-esteem because it
A. identifies social activities you enjoy.
B. helps you develop personal interests.
C. compares your skills with others' skills.
D. gives you a true picture of yourself.
Gives you a true picture of yourself. Self-understanding involves identifying both your strengths and your weaknesses. When you recognize your strengths, it is easier to accept your weaknesses. This helps you like and accept yourself, which are essential to raising your level of self-esteem. You may develop personal interests or identify enjoyable social activities through self-understanding, but they may not affect your level of self-esteem. Comparing your skills with the skills of others does not necessarily raise your self-esteem.