Hospitality/Tourism
One way to show your coworkers that you are interested in what they are saying is by
- changing the subject
- asking irrelevant questions
- crossing your arms
- making eye contact
making eye contact
What does utility reveal about consumers?
- preferences - background
- income - influences
Preference: through a consumer's income and background may affect his/her purchase decisions, the consumers preferences are what utility reveals.
An effective marketing plan usually contains a section that explains the marketing...
- concept - risk
- policy - mix
Mix: a marketing plan is a set of procedures or strategies t=for attracting the target customer to a business.
Mix = the four p's, product, place, promotion and price
Before an individual can follow verbal directions, s/he must first be ready to
- listen - speak
- write - understand
A car dealership purchases new cars from Ford factory and then sells them to consumers. What type of business model is this?
- manufacture - trader
- distributor - importer
distributor: a distributor purchases products from a manufacture and resells them to a consumer.
A labor strike against a major employer is an example of an ____ risk.
- human - economic
- natural - internal
Which of the following is an example of payroll deduction:
- overtime hours - net pay
- health insurance - pay rate
Health insurance: payroll deduction is money that an employer withholds from an employee's gross earnings.
What do many individuals establish when planning for future financial needs?
- living will - emotional intelligence
- college fund - a work history
College Fund: paying for a college is a future financial need for which many individuals and married couple plan.
What is one source of cash flowing into a business?
- cost of goods - sales of assets
- operating expenses - taxes
sales of assets: assets are anything of value that a business owns. Selling assets can bring business cash.
Which of the following is an example of a lending investment.
- stocks - antiques
- homes - bonds
Bonds: a lending investment is one in which a lender allows a borrower to use his/her money during a period of a time for a specified fee or rate of interest.
Which of the following is a factor used for grading products
- personal recommendations
-inspection method
- product contents
- resource availability
Product contents: Grading is the process of rating products according to certain established standards or characteristics.
As the manager of her own company, Brooke is able to guide the company and its employees in a desired manner. Brooke possesses the trait of
- leadership - empathy
- creativity - initiative
Leadership: leadership is one type of personality trait that will contribute to success in personal and professional endeavors.
- meditation - avoidance
- frustration - exclusion
Avoidance: avoiding the conflict, ignoring the situation or pretending it doesn't exist
Falling interest rate typically cause
- stock prices to increase
- stock prices to decrease
- a stock market crash
- no change in stock prices
Stock prices to increase: falling interest rates typically cause stock price to increase.
What component of a marketing plan might a business use to summarize the results of its situation analysis?
- business plan
- executive summary
- market share graph
- SWOT analysis chart
SWOT analysis chart: The marketing plan is a set of procedures or strategies for attracting the target market to a business.
A potential benefit to business that implement continuous quality improvement processes is
- increased cost
- increased sales
- decreased outputs
- decreased profits
Increased Sales: continuous improvement is an ongoing process that looks for ways to increase the levels of excellence in relation to a process, good, or service.
What type of mobile-gaming application is likely to appeal to NASCAR fans?
- Tennis - Auto-racing
- Flag-Football - Golf
Auto Racing
A primary responsibility of financial-information management is to
- report financial transactions
-negotiate contracts with vendors
- develop new products
- implement sales policies
Report financial transactions: Financial- information management is the ongoing process of gathering, maintaining, and storing financial data.
Which of the following is the first step in the building process:
- identify needs
- developing a request for proposal
- negotiating terms
- assessing each bidder's strengths and weaknesses
Identify needs: the first step in the bidding process is identifying needs
Which of the following types of information should a business keep on file indefinitely
- cancelled checks
- federal income tax returns
- invoices
- credit card statements
Federal income tax returns: the IRS suggests there are some records that a company should keep for the life of the business.