Business Administration
Finance
Marketing
Business Management and Administration
Hospitality and Tourism
1

What question is important to ask when determining if online sources are providing reliable information

for a research report?

A. Do I need to provide a bibliography?

B. Do I agree with the opinions expressed in the article?

C. Can the author be quoted?

D. What are the author's credentials?

D. What are the author's credentials?

1

What type of insurance do you need to purchase if you want to ensure that your beneficiaries receive an inheritance?

A. Disability insurance

B. Term life insurance

C. Universal life insurance

D. Long-term care insurance

C. Universal life insurance.

1

A jurisdiction's judicial system strives to treat all parties fairly by

A. developing contracts.

B. implementing flexible laws.

C. interrogating witnesses.

D. following legal procedure.

D. Following legal procedure.

1

A primary use of flow charts in business documents or presentations is to

A. compare and contrast data.

B. identify trends.

C. explain relationships.

D. summarize numerical data.

C. Explain relationships.

1

Elise smiles brightly and says, "Martin, you are making incredible progress. I am very proud of your efforts—keep up the good work!" What characteristic of coaching is Elise demonstrating?

A. Enthusiasm

B. Humility

C. Empathy

D. Patience

A. Enthusiasm.

2

A debtor-creditor relationship exists when

A. interest is charged.

B. a sale is paid in full.

C. a contract is invalidated.

D. stocks are liquidated.

A. Interest is charged.

2

To lower costs, SuperCard International has moved its customer-service function from Vancouver to Delhi, India. What business practice is the company engaging in?

A. Licensing

B. Diversification

C. Offshoring

D. Free agency

C. Offshoring.

2

A good indication that you may be making an unethical choice is if you

A. make excuses to justify your behavior.

B. attempt to be objective.

C. maintain confidential information.

D. disagree with the rules.

A. Make excuses to justify your behavior.

2

Which of the following is an example of a purpose statement in a research report:

A. In this study, we will examine the causes and effects of global warming.

B. In 2005, Sims Research surveyed 150,000 college professors.

C. The quality of soil may affect plant growth.

D. 2,500 residents reported power outages during the ice storm.

A. In this study, we will examine the causes and effects of global warming.

2

Which of the following is categorized as a fixed expense in a personal budget:

A. Clothing

B. Groceries

C. Home repairs

D. Car payment

D. Car payment.

3

It is appropriate to use slang during conversation when you are, 

A. being introduced to a new coworker.

B. meeting with a new customer.

C. interviewing for a job.

D. socializing with close friends.

D. Socializing with close friends.

3

What is the most important aspect of a company's brand promise?

A. Profit maximization

B. Consistent follow-through

C. Ongoing promotion

D. Long-term planning

B. Consistent follow-through.

3

Consumers may be prompted to increase their spending when

A. the government implements expansionary monetary policies.

B. unemployment rates steadily increase over an extended period of time.

C. businesses purchase fewer raw materials.

D. their confidence levels in the health of the economy decline.

A. The government implements expansionary monetary policies.

3

One form of technology that businesses use to personalize their ongoing communication with customers is

A. opt-in e-mail.

B. banner ads.

C. infomercials.

D. radio messages.

A. Opt-in e-mail.

3

The purpose of legal procedure is to ensure that each party receives

A. a reasonable verdict.

B. ongoing advice.

C. consistent treatment.

D. an indictment.

C. Consistent treatment.

4

Businesspeople are more likely to accept a new idea if the idea will

A. impact the economy.

B. require additional resources.

C. improve a situation.

D. involve a lot of risk.

C Improve a situation.

4

Frank is an officer of the MUD corporation who recently sold his shares of MUD stock based on confidential company information. Frank is guilty of illegal

A. affinity fraud.

B. insider trading.

C. accounting fraud.

D. phishing.

B. Insider trading.

4

2. It is often best for a business to use an exclusive distribution pattern when it

A. needs to maintain tight control over a product.

B. prefers to have its intermediaries promote the product.

C. chooses to eliminate intermediaries.

D. wants the product to be available in all possible locations.

A. Needs to maintain tight control over a product.

4

 A luxury spa has experienced decreased sales. The owner believes the reason is a rise in unemployment in the area. What external environmental factor does this represent?

A. Sociocultural

B. Economic

C. Technological

D. Governmental

B. Economic.

4

What type of information should employees be able to locate in their company's employee handbook?

A. The number of vacation days that an employee has taken

B. The company's list of current job openings

C. The company's annual report

D. The use of company property

D. The use of company property.

5

An effective executive summary should contain the

A. results of the marketing-research efforts.

B. necessary background for making quick decisions.

C. most important points from the report.

D. list of report elements and appendices.

C. Most important points from the report.

5

A basic principle of procedural due process involves __________ before taking action.

A. awarding damages

B. obtaining witnesses

C. providing notice

D. creating evidence

C. Providing notice.

5

What should the first section of an executive summary contain?

A. A letter of authorization

B. A recommended course of action

C. A statement of the report's purpose

D. An acknowledgment of the report's sponsors

C. A statement of the report's purpose.

5

When Jane received her first paycheck from her part-time job, she was surprised to see the amount was much less than her $8.00 per hour pay rate multiplied by the number of hours she worked. Jane had not planned on __________ tax being taken out of her paycheck.

A. income

B. property

C. sales

D. excise

A. Income.

5

The primary purpose of placing headings and subheadings in a long business report is to

A. organize content in a cohesive, manageable way.

B. attract attention to the writer's hidden agenda.

C. provide supporting evidence for key points.

D. solicit an opinion or response from the audience.

A. Organize content in a cohesive, manageable way.