Hospitality
Which of the following actions is important for a speaker to take when they make an oral business presentation
to a large group:
A. Avoid eye contact with anyone in the audience
B. Relax the audience by swaying back and forth when speaking
C. Speak loudly enough for the audience to hear the message
D. Turn away from the audience when presenting visual aids
C. Speak loudly enough for the audience to hear the message
Feedback can be extremely valuable because it
A. reinforces your own opinions.
B. shows you what areas to improve.
C. gives you a chance to be defensive.
D. points out others' strengths.
B. shows you what areas to improve.
Which of the following is a benefit of using artificial intelligence in compliance:
A. Reduces human error
B. Increases costs
C. Reduces efficiency
D. Increases false positives
A. Reduces human error
Why is it important to share the best techniques for performing a job task with your coworkers?
A. It builds good working relationships.
B. Your coworkers will consider you an expert.
C. It will convince your boss to promote you.
D. It can reduce your work responsibilities.
A. It builds good working relationships.
What is one way that the trend toward protecting the environment has a negative effect on many businesses?
A. Reduces pollution
B. Promotes growth
C. Decreases prices
D. Increases costs
D. Increases costs
What should businesses include in a persuasive message?
A. Elaborate typeface
B. Graphic design
C. Logical evidence
D. Strong language
C. Logical evidence
Which of the following is an open question:
A. What is your presentation about?
B. Is your presentation finished?
C. Do you need a projector for your presentation?
D. Are you ready for your presentation?
A. What is your presentation about?
As the operations manager, you know the inputs and outputs of your business for the last fiscal year. What
can be calculated from this information?
A. Disposable income
B. Business productivity
C. Quality of work life
D. Gross domestic product
B. Business productivity
Why should partnerships develop a formal written agreement?
A. To meet the requirements of the law
B. To be able to sell stock
C. To prevent future problems
D. To pay less tax
C. To prevent future problems
Entrepreneurs who act ethically are less likely to
A. make a profit long term.
B. preserve the environment.
C. enjoy support from suppliers.
D. harm their customers.
D. harm their customers.
The North Ridge Diner is always swamped during the weekends. What could the restaurant do to keep
customers from becoming impatient while they wait?
A. Alert guests that their tables are ready via text message.
B. Check reviews to see how customers feel about the wait time.
C. Determine which aspect of restaurant operations is slow.
D. Give a discount to guests who wait over 30 minutes.
A. Alert guests that their tables are ready via text message.
Which of the following phrases is most likely to be listed in an official job description:
A. “Edit company newsletter”
B. “Have 10-15 years' experience”
C. “Possess an associate's degree or higher”
D. “Able to work closely with others”
A. “Edit company newsletter”
Which of the following is a characteristic of a legally binding contract:
A. The contract must be written and signed.
B. One of the parties must be in agreement.
C. The contract must include an expiration date.
D. Something of value must be exchanged.
D. Something of value must be exchanged.
What is the first step in entrepreneurial discovery?
A. Analyzing the feasibility of an idea
B. Determining the risks and rewards
C. Identifying an unmet want or need
D. Screening the product ideas
C. Identifying an unmet want or need
What type of security problem does a business have if its employees routinely take pens and paper home for
personal use?
A. Robbery
B. Shoplifting
C. Pilferage
D. Burglary
C. Pilferage
What type of chart would be best to illustrate room bookings for nine individual months?
A. Scatter chart
B. Bar chart
C. Venn diagram
D. Pie chart
B. Bar chart
Which of the following is an example of an affinity partnership:
A. A restaurant gives discounts to those who join its rewards program.
B. An airline offers frequent flyer miles to travelers.
C. A credit card company offers cards with sports teams' logos.
D. A bank pays to have its name on a local concert venue.
C. A credit card company offers cards with sports teams' logos.
The two major sections on a balance sheet are
A. assets and liabilities.
B. assets and income.
C. expenses and assets.
D. cash flow and liabilities.
A. assets and liabilities.
Which of the following provides the most economical way for a new business to obtain office space if it has
limited cash flow:
A. Make a $50,000 down payment on a 30-year mortgage
B. Pay a $2,000 security deposit to lease a facility
C. Negotiate a 9.5% interest rate to purchase a building
D. Obtain a 10% discount by paying a year's rent in advance
B. Pay a $2,000 security deposit to lease a facility
Todd needs to develop an overall plan for his business but does not know what type of information to include in the document. Todd logs onto a search engine to quickly locate the information he needs. Which of the following search terms is most likely to provide Todd with desired search results:
A. Develop planning document
B. Plan components
C. Business plan elements
D. Business document components
C. Business plan elements
A business that purchases an extended warranty on a new fleet of automobiles is
A. transferring risk.
B. elevating risk.
C. avoiding risk.
D. retaining risk
A. transferring risk.
What should economists do to account for the effects of inflation on GDP?
A. Avoid double counting
B. Use only nominal GDP
C. Use a price deflator
D. Use the balance of trade
C. Use a price deflator
Which of the following is an example of a deposit-taking institution:
A. Premier Insurance Company
B. Insight Credit Services
C. First Street Credit Union
D. Delaware Mortgage Company
C. First Street Credit Union
To decrease its unit costs, Marti Mart has entered into long-term contracts with some of its vendors and has
agreed to buy in bulk. This is an example of
A. marginal cost.
B. a tying agreement.
C. economies of scale.
D. the law of diminishing returns.
C. economies of scale.
Daniel is preparing to request approval for his project from senior management. What document does he need to develop and submit?
A. Project charter
B. Project management plan
C. Business case
D. Project statement of work
A. Project charter