Show:
Business Administration
Finance
Principles
Marketing
Hospitality & Tourism
100
Howgroupmembersinteractusuallydependson A. who knows the most. B. who is the oldest. C. who was in charge of the previous group. D. who asks questions.
A. who knows the most
100
Customer relationship management increases sales and profits by increasing: A. product quality. B. prices. C. customer loyalty. D. competition.
C. customer loyalty
100
Which of the following is a guideline for effective verbal communication: A. Keep the voice at the same pitch B. Use speech mannerisms C. Try to avoid eye contact D. Use gestures for emphasis
D. Use gestures for emphasis
100
What is one reason why businesses write informational messages? A. To analyze sales proposals B. To develop research reports C. To explain new policies D. To obtain positive feedback
C. To explain new policies
100
Which of the following is one of the rights of customers who use the services of the hospitality industry: A) safe environment B) reasonable price C) guaranteed satisfaction D) efficient registration
Safe environment
200
What section of a research report outlines there search plan? A. Results B. Recommendations C. Methodology D. Introduction
C. Methodology
200
A banking institution is well-suited for a divisional organizational structure broken down by: A. job function. B. customer type. C. product. D. process.
B. Customer type.
200
Which of the following is a characteristic of a business-format franchise: A. The name of the business is chosen by the franchisee. B. Products are bought directly from the supplier. C. It is the least popular franchise arrangement. D. Continuous assistance is provided by the franchisor.
D. Continuous assistance is provided by the franchisor.
200
A basic. principle of procedural due process involves __________ before taking action. A. awarding damages B. obtaining witnesses C. providing notice D. creating evidence
C. providing notice
200
Of the following ownership investments, which involves owning items that gain or lose value over time: A. Real estate B. Stock mutual funds C. Collectibles D. Stocks
C. Collectibles
300
An economy with a high unemployment level tends to have: A. a high supply of money. B. a lower rate of inflation. C. fewer monetary policies. D. rapid GDP growth.
B. a lower rate of inflation.
300
One way that businesspeople can develop cultural sensitivity is to A. revise research techniques. B. preserve communication methods. C. acquire foreign language skills. D. maintain current leadership styles.
C. acquire foreign language skills.
300
A business that writes letters to customers to confirm their orders or requests should make sure that the letters contain A. a map of all business locations. C. exchange rates. B. product ratings and grades. D. all the necessary information.
D. all the necessary information.
300
A commission or bonus is an example of a form of: A. compensation. B. assistance program. C. benefit. D. employee contract.
A. compensation
300
Human resources managers who consider only education and experience during the staffing process are being: A. inflexible. B. judgmental. C. biased. D. ethical.
D. ethical
400
When people fear change for no apparent reason, their feelings maybe: A. sensible. B. irrational. C. logical. D. reasonable.
B. irrational.
400
Which type of credit applies to utilities that have been consumed but not yet paid for? A. Secured loan B. Revolving credit C. Service credit D. Unsecured loan
C. Service credit
400
To delay payment when buying business supplies from a web site, a purchaser is most likely to pay for the goods with a(n) __________ card. A. ATM B. debit C. credit D. store-value
C. Credit
400
Which of the following is a type of sales promotion that provides customers with immediate rewards: A. Product displays B. Mail-in rebates C. Loyalty programs D. Price-off deals
D. Price-off deals
400
Which of the following is a political influence that can affect currency value: A. Change in executive leadership B. Low levels of inflation C. Tax increases or cuts D. Overall attitude toward the market
A. Change in executive leadership
500
Tacit knowledge is often based on experiences and personal expertise, while explicit knowledge is: A. based on intuition. C. based on opinions. B. difficult to articulate and measure. C. based on opinions. D. easy to communicate and quantify.
D. easy to communicate and quantify.
500
Which of the following international financial institutions provides financing and advice to countries to encourage economic development: A. Liberty Institute B. Small Business Administration C. Commonwealth of Nations D. World Bank Group
D. World Bank Group
500
The chief advantage of offering retail credit is to: A. increase business hours. B. decrease record keeping. C. lower operating costs. D. increase sales volume
D. increase sales volume
500
A plant manager or a department head would be an example of which level of management? A. Middle B. Operating C. Top D. Supervisory
A. Middle
500
One of the reasons that businesses and consumers use credit is because it provides: A. collateral. B. reassurance. C. interest. D. convenience.
D. convenience