Customer Service
Patients are acknowledged and greeted at these distances
What is acknowledged at 10 feet and greeted at 5 feet?
Persons under the age of _____ years old are minors.
What is 18 years old?
Patients with certain out of network services will be presented this.
What is No Surprise Act?
This waiver populates for certain non-covered services for patients with Quartz Medicare.
What is NDMC?
This was Frosty the Snowman's first words.
What is, "Happy Birthday"
This listening type allows patients to vent and acknowledges their frustrations.
What is empathetic listening?
Completed Minor POA forms are sent here.
What is Privacy?
In How The Grinch Stole Christmas (2000), what does The Grinch dress his pet dog, Max, as?
What is a reindeer?
This waiver populates for certain non-covered services for patients with Medicare.
What is ABN?
This is the most common last name in the United States.
What is Smith?
The Wet Bandits are a lead in this 1990 holiday movie.
What is Home Alone?
This type of patient is banned from MyChart.
What is DOC?
If NSA is refused, the PSS will...
What is contact the medical staff for approval to cancel the appt?
This waiver requires a signature to be valid.
What is ABN?
Taylor Swift's boyfriend, Travis, has a bother named _____.
What is Jason Kelce?
In escalated situations this is typically the best course of action.
What is contacting security, i.e. panic button or calling?
Bundle pricing is used for these patients.
What is Amish and Mennonite?
A patient presents with a new insurance then when estimate was made, now the estimate is…
What is no longer valid?
When a guardian is not present with the patient and the ABN needs review, the PSS must do this.
What is explain the ABN form to the patient in a way that they can understand, and the patient can sign the form.
This country invented both ice cream and fireworks.
What is China
This type of listening shows you are engaged in the conversation.
What is Active Listening?
This holiday song was actually written for Thanksgiving.
What is Jingle Bells?
The PSS is alerted to review the NSA from these three areas.
What is Appt Messages, Checklist, and Payment Screen?
Winter takes place during these months in the Southern Hemisphere.
What is June-August?
Santa was first seen in advertisements with this soda company?