Show:
Time Management
Goals
NPS
Famous Quotes
100
the number of minutes you are scheduled to be logged in versus the actual number of minutes you are logged in
What is Availability?
100
NPS Minimum Goal for Management Group
What is 35%?
100
NPS stands for
What is Net Promoter Score?
100
Be yourself, everyone else is already taken
Who is Oscar Wilde? A writer
200
if you have great AHT and create a habit of logging out according to your schedule, this will be positively impacted
What is Adherence?
200
NPS Aspiration for Management Group
What is 42%?
200
In order to be a promoter the customer must rate DIRECTV as a
What is 9 or 10?
200
Be the change you want to see in the world
Who is Gandhi?
300
follow the script, ask appropriate probing questions and control the call are sure fire ways to exceed this specific metric
What is AHT?
300
What type of conversation is the management group working to master?
What is the 771 converstion?
300
The scale of 1-10 is a rating of how likely the customer is to
What is recommend DirecTV?
300
If you tell the trurth you dont have to remember anything
Who are your parents or Mark Twain?
400
90% of the job is showing up before you can be successful
What is Attendance?
400
Thi is the other focus for the management group in addition to NPS
What is Proactive Pitch?
400
DIRECTV believes a team perfect NPS score is realistic on a consistent basis
What is False?
400
I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.
Who is Maya Angelou?
500
poor time management impacts these groups
Who is the customer, the team and company?
500
17%
What is POP minimum goal for the month?
500
At the end of the survey the customer is able to answer fully, partially or did not to what question?
Did DIRECTV Resolve your issue?
500
Insanity: doing the same thing over and over again and expecting different results.
Who is Albert Einstein?