Winter Operations
Customer Service
Line Service
Acronyms
Misc.
100

The 2 types of de-icing fluids used by Swissport

What is Type I and IV?



100

Phone number used to reach U.S. Customs and Border Patrol (CBP).

What is JFK Customs?

100

The amount of fuel spilled mandatory to report to a Supervisor

What is 5 gallons?

100

MSDS

What is Material Safety Data Sheet?

100

Newest location introduced to Sheltair

What is Broomfield Colorado/Rocky Mountain Metropolitan Airport?

200

The holdover time for a de-icing operation.

What is 30 minutes?


200

Cleaning of the dishwasher should be accomplished at least every

What is 60 days?

200

Hazmat code for Jet and 100LL fuel

What is 1863 and 1203?

200

NFPA

What is National Fire Protection Association?

200

Flash point for Jet and 100LL?

What is 100 degrees Fahrenheit and -50 degrees Fahrenheit?

300

Personal Protective Equipment (PPE) should be utilized during winter weather conditions.

Whats is gloves and hats (along with more)?

1.10

300

The Five Customer Service Values

What is 1. Safety 2. Integrity 3. Premium Quality 4. High of Service 5. Efficiency?

300

Rated flow rate for Jet and Avgas trucks

What is 300 gpm and 100 gpm?

300

The LAPSE Approach is an acronym for

What is Listen, Acknowledge, Propose, Solve, Evaluate.

300

Amount of hours it takes for 1 foot of fuel to settle

What is 1 hour?

400

Possible percentage of reduced tow limit in packed snow or ice conditions

What is 50%?

400

Call out fee for de-icing during the day and after hours

What is $175 and $375?

400

Placards displayed on fuel trucks and where

What is Flammable, No Smoking, Fuel Type, Identification code, and on all 4 sides?

400

GMT

What is Greenwich Mean Time (GMT)?

400

What is our radio frequency?

What is ASRI 129.775?

500

Ratio of Type I de-icing fluid?

And,

What is the ratio of Type IV de-icing fluid?

Type I: What is 55/45 Mix?

Type IV: What is 100% concentration?

CSR Bible: Fees


500

The minimum uplift for aircraft de-icing?

What is 90 gallons per flight?


CSR Bible: Fees

500

Milliliters of prist injected in 100 gal. of fuel

What is 400 mL?

500

ASU

What is Air Start Unit?

500

The year that the first Sheltair FBO opened

What is 1988?