Dentures
Crowns/Wages
Training
Balance Scorecard
Misc
100

What is DTI?

Days to Insert

100

Who do you not include in your wage target?

Hyg, Docs, and yourself

100

How longs is DA training?

2 weeks at training location and 1 at home location

100

Do you need every category to be OT to be OT?

NO

100

What should an Associate production be a day? 

$2500

200

What percentage is the revenue for dentures in a month?

20%

200

What should the crown to MSF percentage be?

70%

200

How long is PSR training and AOM/OM training? 

6 weeks and 10 weeks

200

What are the 5 rankings?

SAT, AT, OT, BT, SBT

200

What are 3 types of Saturday we could have? 

'Hygiene only at $3k, production/hyg/npe at $7k, and a NP Blitz day

300

Where can I find the percentage of comfy we are doing in the month?

Monthly Lab operations report

300

Are holiday hours counted in the wage calculator?

NO. However our people will not be paid unless they work before and after unless you are using PTO or you put in Approved unpaid

300

How long is consult training?

3 weeks

1 week entering treatment

1 week doing everything but the talking

1 week doing it all 

All under supervision of trainer

300

Is the weight of each category equal?

Yes

300

Who should be recruiting for the offices?

You!!!

400

What does the denture batting average mean?

The average dentures accepted that was presented

400

What should your crown bridge unit per day ?

2

400

What should be done before an employee starts?

A new hire kit, I-9, handbook, benefit packet, and a Green background check.

400

What are all the categories?

NPS, Np show rate, Turn over, average rev/ deposit, scans, wage rate vs budget, credit, np tx completion, and Np yes today

400

If you feel like your Doctor is not able to hear your coaching and is not trying ideas you have given to increase acceptance, what should you do?

Contact RM and we will get your POP involved.

500

When does DTI start the count?

Once the impression is charged out in EPMS. NOT when the lab slip starts.

500

When do you use approved unpaid and are doctors notes excused absents?

Once all PTO is used and if you have the employee scheduled off. Doctors notes are not excused absents.

500

Who is responsible for the trainees development?

You are!!!!

500

what is OT for credit?

25.1%

500

If your doctor shortens there hours or closes the offices for several hours what should you do?

Your RM should be aware and remember these offices, aside from Silver Springs, are Pimentels offices. They can not cut hours without replacing them somewhere else and that the POP is aware.