Shop Info
What is the address of our shop in Saskatoon?
#104-4002 Arthur Rose Avenue
What are the two different types of referrals?
Basic referrals and claims created
What is the lining that holds the windshield into the vehicle called?
Urethane
What two provinces in Canada have replacements integrated into them by DECO
Manitoba and Saskatchewan
What are the 3 main parts of a replacement pitch?
Ask
Educate
Recommend
Same as normal!
What are the hours of our shop?
8:30am to 4:30pm
What is the compensation amount given to the site operator for creating a claim, and what is the bonus given for 5 replacements being completed from your referrals
$15 for creating a claim
$200 per 5 replacements finished by your referrals
What length of crack is considered to be too long for us to completely restore structural integrity?
2 feet or longer
When did Saskatchewan launch replacements?
This year!
How would you overcome this objection?
"I don't know my SGI Policy Number"
Get them to grab their insurance papers, check on MySGI, or call their broker
Who are our two technicians that run our replacements shop?
What determines whether the $15 given for a referral is paid out before or after the replacement is done?
Whether it is a claim created or not. If the claim is not created, the compensation is paid out after the replacement is done, if it is, it is paid out immediately
In a front end collision, what percentage of the impact does the windshield absorb?
40%
When did Manitoba integrate replacements into their region?
April 2020
How would you overcome this objection?
"I think I will go through my usual guys, (speedy glass, windshield wizard, etc.)"
They can do that, but with us they are given lifetime warranty, plus the VIP Package, which gets them free wiper blades, free windshield washer top up, taxi vouchers/rental car, and a premium plan for the next year
What all does our shop offer throughout the winter months?
Replacements and repairs
What information determines whether the claim is created or not?
Whether or not the customer gives a SGI Policy Number, or their customer number
What are the 3 types of windshields that are commonly found in vehicles
Factory
OEM
Aftermarket
Who is the replacement operations manager?
Teagan Fontaine
How would you overcome this objection?
"I don't want to go through SGI because my premium will increase"
Premiums do increase, yes, but if they have a good drivers safety rating, it won't make much of a difference, and will still save them a lot more than paying out of pocket
What is one of the benefits of a customer getting the replacements done with us at the shop?
They are offered free taxi vouchers, or a free rental car during the time we have their vehicle, along with free wiper blades, a free windshield washer top up, and a free year of our premium repair plan
What percentage of basic referrals vs. claims created get scheduled in for a windshield replacement?
Basic referral: 20%
Claim created: 50%
Explain Claim hunting, and the probability of success
Walking around lots or gas stations nearby the sites, and scoping out which vehicles have cracked windshields, then approaching those customers about a replacement.
The probability of people getting a claim thrown through is 1/7
If we were to add replacements into any other provinces, which one would be the best option?
BC as there is public insurance
Alberta and Ontario do not have public insurance
"I think I will wait for it to get worse, then do it."