Introducing Design
The customer mentions they just moved and have a new home - what statement should be made?
A. We would love to sell you your furniture
B. Most of my customers have moved
C. Most of my customers with a new home benefit from working with a designer.
D. ALL of the Above
What is C; Most of my customers with a new home benefit from working with a designer.
What does the 25 Hour package cost per hour after discount?
What is $47.16
Who goes first on a design package?
What is designer.
How long does a dec package last? (2 part answer)
What is 1 year or until hours have been used.
Which designer uses the words "sugar booger" when things go wrong?
Who is Kate.
What are the 3 F's that should be mentioned when talking about guaranteed fit?
What is fit, function, and flow.
What additional discount does a customer get if they do the 12 hour instead of the 9?
What is VIP discount of 20%
What is the spiff paid to an associate for selling a 25 Hour package?
What is $450.
How many free "presentation hours" does a client get with a package?
What is 2 hours of instore design presentation time.
This designer hosted "Decorating with Style" on HGTV
Who is Mark!
What are the 3 main reasons a customer should work with a designer?
A. Stress Free, Helps the associate with MAS, and they are professional
B. There is an extra discount, the designers are cool, they do 2D/3D renderings?
C. Stress Free, Saves Time, potential savings
D. ALL of the Above
What is C: Stress free, saves time and potential savings.
Starting 2/3 a customer buying what package can save $100 on delivery?
What is a 25 hour package.
Which of the following is true?
A. Associate is paid 1.5% on half the sale
B. Associate is responsible for handling all service calls
C. Associate only earns a spiff and their VIP is impacted.
D. Associate is paid 1.5% on the total sale.
What is D; Associate is paid 1.5% on the total sale.
How many magazine ready rooms can a 12 Hour package provide a customer with?
What is 1.
Which designer is associated with color therapy?
Who is Mark.
What SPO policy should you share with a customer and then pitch design?
What is FINAL sale after 72 hours.
What financing term can a design client have that a sales person cannot offer?
What is 10% OFF PLUS 36 months (or 60 if we are running it).
What is the SKU for a 25 hour package?
What is DECORAT25.
On average how many hours from a 12 Hour are used for the Selecting of furniture/decor, planning, and creating presentation?
What is the 5-7 Hours.
This designer was a collegiate athlete.
Who is Jocelyn.
What 3 questions does Nik want us to ask before we talk about design?
What is timeline, measurements and will the piece complete the room.
As of 2/3 how many discounts can a 25 hour design client take advantage of?
A. 4
B. 6
C. 5
D. 3
What is B, 6;
1. 19% OFF PLUS 18 months
2. 20% OFF VIP
3. $100 OFF delivery
4. Free delivery with Mattress $998
5. Free sheets with mattress $1999
6. $200 OFF 25 hour package
How many decorating solutions packages does steinhafels offer?
What is 7:
6,9,12,25 - 1,3,6 for rugs
Which of these is not considered a billable hour for design?
A. Drive time from store to customers home
B. Measuring inside the home
C. Home delivery & product placement
D. Time spent writing orders in LOFT
What is D; time spent writing orders in LOFT
Who had to "phone a friend" to get an interesting fact about themselves?
Who is Kate.