We only answer questions 1 through 9 on this checklist
What is ML-00-05
100
Define RFD
What is Reason for Default?
100
You must never notate the system with this personal information from the borrower
What is specific medical conditions in detail?
100
The last paid installment down is found in this system
What is HomeSaver?
200
This system is where you will access your portfolio
What is HomeSaver
200
You must change the loan status to this in HS once you touch the loan
What is Other Follow Up?
200
Who we order property perservation from
What is SafeGuard?
200
Never notate the system with this type of language from the borrower
What is profanity?
200
LM Financials can be accessed by this icon in HS
What is the money icon?
300
The first legal dealine date is found here
What is HomeBase?
300
Service Release and Pending Service Release have this closed code
What is closed code 6?
300
Define broomswept condition
What is move in ready?
300
Reduce the number of times the borrwer escalates by doing this
What is keeping them informed?
300
An authorized 3rd party can be found in this screen in HS
What is contacts?
400
You will pull Investor Delegations and PMI info from this system
What is CSAD
400
Using this screen in AS400 we can verify if the borrower has additional loans
What is Display Account Screen?
400
Delegated means
What is we do not need approval from the investor?
400
Name 3 different ways to verify the borrower
What is last 4 digits of the Social Security #, address and DOB?
400
There are typically 2 FHA DIL transfers and they are
What is BAC and HUD?
500
These two systems are used to verify if the property is in foreclosure
What is AS400 and LPS?
500
When a file is in FC we order these two things
What is the FC Chronology and FLDD?
500
Define what a Deed in Lieu means
What is voluntarily signing over the Deed to the property to the bank?
500
State the Mini Miranda
What is Before we continue Federal Law requires that I inform you that Bank of America is a debt collector and this call is being monitored for quality and training purposes
500
If a bid is over $600 SafeGuard will submit a bid request to this system