DEFAULT SCREENER

COMMUNICATION SKILLS

100

WHAT IS THE IRM?

21.1.1.4

200

WHAT INFORMATION DO YOU PROVIDE THE TAX PAYER ABOUT YOURSELF?

NAME

BADGE # 

HOW CAN I DIRECT YOUR CALL

300

WHAT IS THE DEFAULT SCREENER IRM

21.1.1.6.1

400

CAN YOU ANSWER THEIR QUESTIONS?

NO!

500

HOW LONG DO YOU WAIT FOR A RESPONSE BEFORE DISCONNECTING?

30 SECONDS

WHERE DO I GO?

100

EXCISE TAX

3021

200

INDIVIDUAL REFUND (AFTER 21 DAYS)

1017

300

FORM 1120 SERIES, FORM 1065, AND FORM 1041

1030

400

I HAVE A BALANCE DUE UNDER MY SOCIAL SECURITY NUMBER!! I DO NOT AGREE WITH THIS AMOUNT!

1020

500

MY BABY DADDY CLAIMED MY KID AND HE SHOULDN'T HAVE! NOW I CAN'T FILE MY RETURN!!

1095

WHATS MY CODE?

100

I WANT TO CHECK THE STATUS OF MY EIN APPLICATION. 

1042

200

I GOT A LETTER THAT SAYS I HAVE A CIVIL PENALTY!!! ITS ON MY BUSINESS! I DON'T KNOW WHY I HAVE THIS PENALTY. 

1089

300

I WANT TO SET UP AN INSTALLMENT AGREEMENT ON MY 941

1089

400

2290, 720, 1363, AND 11-C

3021

500

I FILE FORM 990 AND WANT TO KNOW IF IT HAS BEEN PROCESSED?

1763

HOURS OF OPERATION

100

Business and Specialty Tax Line and EIN Assignment

• M-F, 7:00 a.m. -7:00 p.m. your local time; Alaska & Hawaii follow Pacific Time

200

Tax Help Line for Individuals (IRS)

• M-F, 7:00 a.m. - 7:00 p.m. taxpayer local time; Alaska & Hawaii follow Pacific Time

300

Automated Collection System FOR W&I

M-F, 8:00 a.m. - 8:00p.m. taxpayer local Time; Alaska and Hawaii follow Pacific Time. 

400

Credit Card / Debit Card Payments 

Link2Gov

• 24 hours, 7 days a week
• www.pay1040.com

500

Electronic Federal Tax Payment System (EFTPS)

• M-F, 6:00 a.m. - 2:00 a.m. Sat/Sun 8:00 a.m. - 8:00 p.m. Eastern Time
• www.eftps.gov

DIRECT PHONE #

100

866-455-7438

Technical Services Operation (TSO)

200

800-908-9946

Transcripts Order Line

300

844-545-5640

Taxpayer Assistance Center (TAC) Appointment Service

400

800-772-6270

Social Security Administration (SSA) - EMPLOYERS ONLY Assistance

500

866-860-4259

Practitioner Priority Service (PPS)