Terminoloy
This project type is used for a process that already has solution
What is "just do it"
In LEAN we use this acronym to help identify waste in a process
What is "DOWNTIME"
This role is an upper level manager that is responsible for allocating resources and approving projects
What is "the Champion"
This VOC tool helps provide a better understanding of customers dissatisfiers, satisfiers, and delighters
What is "Kano analysis"
This person is the facilitator within the project team
What is "the green belt"
This project type is most commonly used for LEAN projects
What is "PDCA"
Being on hold for 40 minutes when trying to schedule an doctors appointment is considered what type of waste?
What is "waiting"
This role leads projects in their own areas
What is "Green belt"
This tool summarizes the inputs and outputs of one or more processes in table form
What is "SIPOC"
This type of exercise is intended to help a group begin the process of forming a team
What is a "ice breaker"
This term describes any activity that a customer would pay for or is essential to meet customer requirements
What is "value added"
Extra medications stored and then expire are considered what type of waste?
What is "inventory"
This methodology is about eliminating errors and defects by making the process error proof
What is "Six Sigma"
This type of VOC uses quantitative data across an entire segment or group
What is a "survey"
Thank you notes and care badges are examples of this
What is "recognition"
This term is a traditional Japanese term used to describe any activity that is wasteful
What is "muda"
This type of waste is when an RN cannot read an MDs handwritting
What is "not clear"
This tool is a high level document that summarizes the reason for the project, goal, scope, timeline, and participants
What is "the project charter"
What is "critical to quality"
For your project this person will lead your team through a discovery and problem solving process, primarily serve as the facilitator
Who is "YOU"
This type of "cost" is due to lost of market share, lost of sales because of customer dissatisfied, or lost market share
What is "lost opportunity costs"
Ordering multiple diagnostic tests that are not necessary is considered what type of waste?
This tool is a quick snap shot of the project charter that often is displayed on a communication board
What is the "A3"
What is "house of quality"
The stages of forming, storming, norming, performing, and adjourning are considered to be what
What is "5 stages of team development"