Customer
This is concept represents an integral part of how an organization operates
What is the Voice of the Customer?
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4th quarter 2020 represent this
What is "the time period of the problem"?
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The charter is the "what" of any project?
What is "the first step"?
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The inputs come from this group
Who are the Suppliers?
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"I want to watch a movie in a crowd while being 6 feet apart" represents this
What is the Voice of the Customer (VOC)
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What happened resulted in a loss of $500k represents what?
What is "impact" on the business?
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The "boundaries" of the project
What is the scope?
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This could be good or undesirable, like scrap
What are the Outputs (O)?
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The y or dependent variable that can determine if the Customer wants are being addressed:
What is the metric?
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50% waste versus a spec of 25% represents this?
What is degree of the problem (Performance)?
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This person signs off on the charter
Who is the Champion?
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The receiver of the Outputs
Who are the Customers (C)?
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Decomposing a hard to measure requirement into a measurable requirement can be achieved through this tool
What is the CTQ Tree?
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The phrase "An Employee caused the increase in 4th Quarter 2020" represents this
Inferring (or pointing) blame
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This section explains the issue that is assigned to the project Team
What is the business case?
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Made up of 5 - 7 Steps
What is the Process?
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The CTQ tree is generally used during this timeframe
What is near the beginning of the project?
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"Switching suppliers will eliminate the problem" is an example of
What is Inferring a Solution?
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This section documents the limitations of the project
What are critical success factors?
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The SIPOC is a "High level" one of these
What is process map?
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