NPR
Oral Health
DiSC
Office KPIs
Misc.
100

What is the most beautiful sound to our ears?

What is a person's first name?

100

What mineral in toothpaste helps strengthen enamel and prevent cavities?

What is fluoride?

100

Who is to the point, wants quick results and is competitive?

What is a dominant behavioral style?

100
Monthly New Patient Goal
What is 150?
100

Internal team communication app

What is Slack, not Snap?

200

Other than the patients name what is the second most important question on the NPR?

What is, "How did you hear about us?" (Referral Source)?

200

This mineral crystal gives teeth their hardness but can be replaced by fluoride to form fluorapatite.

What is hydroxyapatite?

200

Who is amiable, easy going, consistent and a great listener?

What is a Steadiness behavioral style?

200

What is an optimal reappointment rate?

What is 90%?

200

People make decisions _____________ and justify with logic!

What is "emotionally"?

300

What does Primary Interest mean and what are the acronyms?

What is the most important thing the patient wants done on their very first visit also known as the chief complaint? (MATTCH)
300

What is the medical term for inflammation of the gums?

What is gingivitis?

300

Who is friendly, an "open book" and a social butterfly?

What is an Influence behavioral style?

300

What is an optimal treatment $ acceptance % and patient acceptance %?

What is 30% for treatment $ acceptance and 70% for patient acceptance?

300

The team sets sail on a cruise when this milestone is achieved.

What is 1500 google reviews?

400

What is the best questions on the NPR to identify the patients Primary Concern?

What is, "How long has it been since you have been to the dentist?" Followed by, "Why"? 

400

Loss of attachment and supporting bone around the teeth is the hallmark of this periodontal disease.

What is periodontitis?

400

Who is serious, analytical and plans ahead? 

What is a Conscienious behavioral style?

400

This is the optimal collections-to-net-production percentage a dental practice should hit each month. Name three strategies to achieve it.

What is 102% — achieved through insurance verification, downgrading insurance estimates, Easy Pay Form, day-of-service collections, and consistent A/R follow-up?

400

This system combines orienting comments, asking for permission to proceed, and the psychology of being overheard to improve patient understanding and trust.

What is the Triangle of Trust? 

500

What is the question on the NPR form that insures a 102% new patient to NPR call ration?

What is, "Who else should we go ahead and schedule while it is convenient and we are on the phone?"

500

This periodontal pathogen has been linked to Alzheimer’s disease, as its toxic enzymes (gingipains) may damage brain tissue.

What is Porphyromonas gingivalis also known as PG?

500
Which behavioral style is left sided and task focused and which behavioral style is right sided and people focused?

What is DC for left sided and IS for right sided?

500

How do you know if you are winning?

What is the scoreboard viewed daily, weekly, monthy, quarterly and yearly.

500

Defuniak Springs Family Dental core values are?

What is servant leadership, believers in grace, team work, patient advocacy, honesty, accountability and spirit of positivity?