D.E.I
What is Diversity, Equity, and Inclusion
E.R.G stands for ______
What is Employee Resource Group
The star logo in Knowledge Center represents what
What is the "feature" logo
A CSR would select this option when they do not want the refund to be distributed to the customer:
What is "Hold" refund
Dawn's newest additions to her family include:
What is a dog and grand niece
This month is ______ heritage month
What is Hispanic and Latin American heritage month
This group attracts, empowers, and elevates women through equitable opportunities, increasing individual and organizational success
What is WE @ Liberty
This function allows you to save your favorite articles
What is "Bookmark"
A customer must send back the message _____ when a CSR sends an invite for text message alerts.
What is "IN"
What % of U.S population identified as Hispanic or Latino in the 2020 census?
What is 19%
This group is dedicated to the Hispanic/Latino Community.
What is Amigos @ Liberty.
KC allows you to sort articles by date and _______
What is "Relevance"
A customer can get this many billing adjustments in one year
What is 2
This aux is used when experiencing computer problems
What is: Aux 4
This guideline for inclusion is to help include all voices
What is "Step Up, Step Baack"
This group promotes an inclusive working environment where lesbian, gay, bisexual, and transgender employees and allies feel a sense of community and opportunity.
What is Pride
This feature allows you to view the most recent and updated KM articles:
What is the New and Changed Widget
Withdrawal notices issue ___ days prior to the withdrawal date
What is 15 days
A caller will be transferred here if unsatisfied with rate and has no save options.
What is Escalation Rate
This guideline for inclusion calls for you to consider another's thoughts, feelings, and actions
What is "Try On"
This group and allies promote an inclusive and equitable culture that foster awareness, understanding, and support for people with disabilities
What is Able
The best way to get content on KC updated is through this option :
What is feedback?
This form allows you to request a cash locate
What is the financial operation form
Liberty mutual is currently ranked ____ in Fortune Ranking
What is: 78th