1
Guest gets food poisoning during their stay, the FD gives the guest a $100 resort credit.
Empowered
A guests golf shoes get lost during their travel, an associate gifted the guest a new pair.
Empower
Todd from maintenance came across a guest struggling with their luggage cart and offered to help them up to their room.
Serve
A associate started more regularly utilizing a system to notify guests when new products arrive in the store.
Innovative
Mary shows up on time for work every day.
Discipline
A guest wanted to wash his car, but the carwash was broken. A bellman found out about this and personally washed the car.
Serve
Joe stays late to ensure kitchen tasks are complete for the day.
Discipline
A department was working to limit printing costs, an associate came up with a way to streamline the processes digitally.
Innovative
Dawn sent flowers to room 210 to help a repeat couple celebrate their anniversary.
Noteworthy
A new associate starts at the Front Desk and the manager makes a point of introducing themselves and learning their name.
Genuine
A guest loved the slippers in their hotel room and came to the gift shop inquiring about purchasing. Though not sold in the shop, the sales associate contacted housekeeping to get a pair for the guest at no charge.
Noteworthy
Genuine