NG911
A network of networks
What is NG911?
Number of rings we must answer a 911 trunk line
What is one?
Time format
What is 24hr or military time?
No
What is negative?
QA/QI
What is Quality Assurance and Quality Improvement?
Delaware County 911 Center
What is 54?
ANI
What is Automatic Number Identification?
1968
What is the first year of 911 services?
Avoid using these as the callers may not understand
What is jargon or slang?
CAD
What is Computer Aided Dispatch?
Federal agency that oversees radio frequencies
What is 24?
Chester City
What is 24?
What is VESTA?
Data from vehicles
What is telematics?
Can't be answered with yes or no
What are open ended questions?
Delaware county's back up to CAD failure
What are Incident Cards?
BOLO
What is Be On the Look Out?
Number of Police Radio Sectors
What is 7?
Darby Township
What is 67?
Must be considered a potential TTY call
What is an open and silent line?
Uses this location service instead of triangulation
What is GPS?
The what in which a message is communicated
What is medium?
Descriptions of subjects involved are done in this order
What is top down?
Clarify letters that could be misinterpreted easily
What is Phonetic Alphabet?
Telecommunicators must rise to the occasion during times of high call volume or other special circumstances
What is Duty to Serve?
23
What is Eddystone?
Could display a home address even if caller is not there
Whats is VoIP?
GPS Satellites orbit at this height
What is 11,000 Nautical Miles?
Public safety communications systems have four primary functions or tasks
What are Vital Services?
Helps verify accidents from multiple callers are the same or different accidents
What are vehicle description?
Used to emphasize important parts of the message
What is echoing?
Interim Director of Emergency Services
Who is Ed Beebe
78
What is Millbourne?
Multi-line phone system that typically appears with a "front office" address but could be elsewhere in the building
What is PBX?
May be a more primary replacement for TTY calls
What is Text to 911?
Verifies to the sender that the message was received and understood
What is feedback?
Links GPS data from emergency responders and is read by CAD
What is AVL?
This from either party does not constitute a formal acknowledgment
What is a passive microphone click?
professional conduct code or some other formal guide for actions and behavior
What is Code of Ethics?
Aston
What is 81?
CYMBALS
What is Color, Year, Make/Model, Body Style, Additional, License, State?
Currently providing most NG911 data to Delaware County
What is RapidSOS?
Similar to an assumption
What is an inference?
Delaware county's CAD manufacturer
Who is Intergraph/Hexagon?
No longer using 10-codes Delaware county opt'd to use this method instead
What is Plain Language?
Who is the true 1st responder?
Who is the calltaker?
77
What is Upper Providence?
Our proper 911 greeting
Includes but is not limited to: airbag activation, rollover information, vehicle’s final resting position...
What is Advanced Automatic Crash Notification?
We will ask these types of callers one question at a time to avoid confusion
Who are child callers?
Single most important interrogation question
What is where?
This must be prompt or else a unit may think they weren't heard and hail us again
What is Acknowledgement?
MSAG
Prospect Park
What is 33?
Phrase used to end a TTY call
What is SK or SKSK?
An indication of the severity of the crash.
What is Delta V?
We will never provide this type of advice
What is legal?
Non CAD operators use these to interact with cad to receive calls
What are MDTs or MDCs?
After receiving acknowledgment from responding units, the telecommunicator must provide this
What is supplemental information?
Responsible for maintaining employee certifications
Who is each individual employee?
Garden City
What is 99?
Provides Delaware county with translation services
Who is Language Line?
Earths geographic coordinate system at which longitude is defined to be 0°
What is the Prime Meridian?
Body language is a form of this
What is non-verbal communication?
Creates and stores all phone and CAD information and users interactions with them
What are Logging Recorders?
These characteristics reflects not just themselves, but their entire PSAP
What are voice and image projected?
Agency specific documents that describes the process of our actions
What is an SOP?
Penn State University
What is 97?
Verify this at least once verbally with the caller
What is the address, including town and apartment/house?