Delicious Spoonfuls
A customer walks up to the counter. What should you say first?
"Hello!" or "Hi, welcome!"
Your friend is talking. You wait until they finish before you speak.
Appropriate behavior!
Person: "Hi! How are you?"
"I'm good! How are you?"
This holiday is known as the Festival of Lights. People light a menorah and eat foods like latkes.
Hanukkah
A customer asks for chocolate ice cream, but you didn't hear them.
"Can you say that again, please?"
You interrupt someone while they are talking because you want to tell your story.
Inappropriate behavior.
Customer: "Can I have one scoop of vanilla?"
"Sure!" or "Absolutely!"
During this holiday, Jewish people celebrate the New Year. People may eat apples and honey for a sweet year.
Rosh Hashanah
A customer says, "Thank you!"
"You're welcome!" or "Have a great day!"
You accidentally bump into someone. You say, "I'm sorry."
Appropriate behavior!
Friend: "I watched a football game yesterday."
"Who won?" or "What team?"
This holiday is a time for reflection, forgiveness, and fasting.
Yom Kippur
A customer says, "I'd like one scoop of vanilla, please." How would you respond?
Scoop the ice cream (pretend). "Here you go!"
During our session, another person is answering a question. You start yelling your answer across the room.
Inappropriate behavior.
Friend: "I had a really good weekend!"
You: "__________"
During this holiday, families gather for a special meal called a seder and remember the story of the Israelites leaving Egypt.
Passover (Pesach)
You cut your finger scooping the ice cream. What do you do next?
You're standing very close to someone while talking, and they're taking a step backward. Question: Is this appropriate or inappropriate? What should you do instead?
Inappropriate behavior.
Better choice:
Coworker: "I'm having trouble carrying these supplies."
You: "__________"
People celebrate this holiday by dressing up in costumes, giving gifts of food, and eating a triangular cookie called hamantaschen.
Purim