DML Execution
The money from the order goes back to the guest.
What is a Refund?
This experience incorporates great food, feel, and flow.
What is an excellent guest experience?
Music Volume, Temperature, Lights On and Working, Tidy and Clean Drink Station/Bathrooms
What is Feel?
The line that impacts the PnL at the greatest expense.
What are Sales?
A metric that is a symptom of not being staffed, not training properly, not having a team of top performers, or ineffective scheduling.
What is OT?
What is DML On Time?
Setting up Caterings, Fundraisers, or BOGO days are examples of:
What is Partnering with our guests?
Following the Prep Sheet, Cook-to-Needs Tool, and Recipe Cards Daily.
What is Food?
Formula: Sales - Expenses =
What is Profit and Loss?
34 cents of $1 in sales goes here.
What is Food Costs?
The expectation for DML On Time as a KPI.
What is 100%?
The Activity the Trainer's Guide asks you to perform to build sales.
What is the Knowing Your Neighborhood Activity?
Adequately Ringing in Orders to the POS.
What is Food?
The Activity the Trainer's Guide asks you to perform to PnL.
What is the PnL - Recap Activity?
The single most used financial measure.
What is Earnings per Share?
The expectation for Refund Percentage in our KPIs.
What is 0.80%?
What is Valuing our Guest?
What is Flow?
This line includes Tundra items and DC items, such as: Gloves, Paper Towels, Plastic Wrap, Etc
What is Kitchen Supplies?
The amount of money we would lose a year by cooking chicken to 185.
What is $40 Million?
The name of the position that oversees our DML results and team.
Who is the DML Lead?
Being the Town Mayor and asking guests, "How was the Food?" and "How was the Service?"
What is Feel?
Name the 5 highest contributing lines on the PnL
What are Sales, Cost of Sales, Labor, Maintenance and Repair, and Kitchen Sales?
2 line items that are relatively small but we chronically over spend on.
What is Kitchen Supplies and M&R?