Entry
A key skill to have on the entry stage is
Questioning / active listening / researching / feedback / building empathy / contracting / negotiation
A key skill to have on the diagnosing stage is
Interviewing / challenge feedback / individual dynamics / team dynamics / data collecting / analyzing and presenting
A key skill to have on the visioning stage is
Creative thinking / problem solving / facilitation / team building / building the vision
A key skill to have on the planning stage is
Building empathy / understanding individual needs / influencing skills / selling skills / presentation skills / option testing / planning & control
A key skill to have on the implementing stage is
Communication skills / coaching / feedback / project management / building action items
Type of listening that involves faking listening while thinking about something else
Cosmetic Listening
Key element of the fishbone framework
Problem Statement
Two methodologies to boost creativity are
Ask the guru / Random Stimulus / Creative Matrix
Two components of the introduction from the Top-Down Thinking framework
Audience / Situation / Complication / Key question
This is the process of identifying, analyzing, and responding to project potential problems throughout the project life cycle
Risk management
An outcome from the entry stage is
Scope / Contract
An outcome from the diagnosing stage is
Research / Analysis
An outcome from the visioning stage is
Exploration / Redefinition
An outcome from the planning stage is
Project Plan / Roadmap
An outcome from the implementing stage is
Deliver benefits
Two components of active listening are
Questioning / Listening / Summarizing
Creator of the fish bone diagram for root cause analysis
Kaoru Ishikawa
Creator of top-down thinking framework and author of the Pyramid Principle book
Barbara Minto
Skills used in planning to persuade stakeholders and finalize commitments
Influencing skills
This term encompasses the standards, practices, and norms that guide how a project team collaborates, communicates, and operates on a daily basis
Ways of Working
Two entry probing questions discussed during the DGP training are
What are your top 3 priorities? / What worked well? / What is your expectation in 6 months? / How do we assess value? / What are the best ways of working? / What happens if we don't do this?
Four elements of the formula to build trust (CRI Model of Trust) are
Trust = (Credibility + Reliability + Intimacy) / Self orientation
Four types of unconscious bias are...
Anchoring / fundamental attribution availability / conservatism / illusory correlations / normalcy bias / over-confidence bias / priming / recency / selective perception / stereotyping
Type of influencing tactic that occurs when someone uses praise or flattery to influence the customer
Ingratiation / likeability
This technique, also known as "backward pass," is used to determine the latest possible start and finish dates of project activities
Critical Path Method (CPM)