Acronyms
We must complete this by 4PM the day prior to delivery.
PDC
3 things garage can do
GPS, Pre Delivery, Charge State, Software Version, Lock/unlock, Odometer
We aim for delivery walkthroughs to last X minutes
30
“If it isn’t in salesforce, it didn’t happen.” What must we do to make sure it is in salesforce?
Log activities
By when should the Post Delivery Call take place?
Within 24 hrs of delivery OR next working day
This tells us when a vehicle is cleared to get on the calendar
RTS
How many cars are needed for an order to be placed for transport
3 – or 3 days of dwell
Prior to delivery, vehicles should be charged to at least x%
80
What 2 word phrase implies a customer is ready for delivery?
Paid & Signed
Other than color, what must you make sure of when retailing all weather mats for Air customers?
Standard Range vs Long Range (different mats)
Must be completed no earlier than 72 hours before the delivery appointment.
FQC
What field on a VT needs to change to show a vehicle has entered transit?
Actual Departure Date
What three things should be set in the vehicle prior to signing in to the customer account?
Seat, steering wheel, mirrors
What tool on the delivery object shows us the status of the customers journey through documents, contracts, payment, etc.?
Delivery Stage Checklist
True or False: Once a vehicle is delivered, you may help your customer locate their vehicle using Garage’s GPS function.
False: You cannot access delivered vehicles’ information via garage
Payment type that takes the longest to clear and will need approval from Cori
ACH
Who’s responsibility is it to set up transport for pre-owned vehicles
Remarketing
Even if a customer is Paid and Signed, what else must they be able to present to legally drive the car off the lot?
VIN specific insurance
If a customers’ financing is listed as “Offer accepted” does the customer have contracts available to sign?
No. It will say “Pending Signature” if it's waiting on the customer
Completed deliveries will not progress to the correct stage unless you address *this* in the manual checklist
“Signed Registration Docs”
Listed on our temp tags as this is the state/organization we generate them through.
AZDOT/ADOT
How do you get a vehicle out of service mode (or factory mode)
Garage -> cloud triggers -> Change vehicle mode
What needs to be completed by the customer prior to the commencement of a walkthrough during a final mile delivery?
Delivery Acceptance
What part of the delivery object do you need to check to see if a customer submitted a payment that hasn't posted yet?
The Sales Order (SO) -> Payments -> Pending Stripe
A customer is a former Tesla Owner and wants to charge at home using their Tesla hardware and a Lucid Adapter, which adapter should we offer them?
NACS to J1772