Out With The Old - Furniture Removal
The sofa the customer wants us to remove is up two flights of stairs - will we complete this service?
What is no - Furniture removal is limited to one floor up or down a set of stairs.
Customer is getting premier delivery for a single recliner (base zone) how much do they pay?
What is $129.99
True or False : all design packages have a delivery incentive
What is false - only Platinum Packages have delivery incentives
Customer has in-carton drop off for product valued at $750 - how much do they pay for delivery?
What is $79.99
When do the changes for delivery and furniture removal go into effect?
What is February 3rd
Your customer is buying an end table and wants to pay for us to remove their sofa - will we complete this service?
What is no - the delivery removal is for "like" items. Ex. We can remove their sofa if they were buying a new sofa today
Customer is getting premier delivery of a package SKU dining table (table top and base) in ring 1 delivery zone, how much do they pay?
What is $149.99
One item delivery update items that are one item but come as a package SKU in the dining, occasional and accessory categories will now be included in the one item delivery fee
The year the iPad launched is also the same year the Decorating Solutions program was born. What year was it?
What is 2010
Customer has in-carton drop off for product valued at $1050 - what do they pay for delivery?
What is $99.99
True or false - delivery drivers can refuse to take products under the furniture removal plan
What is true
What are the SKUs to add for First Item Removal + each additional item?
What is DISPOSONE and DISPOSADD
This is the cost of the Platinum Package
What is $1379.99
Customer buys furniture + mattress (valued at $1200) - how much do they pay for base zone delivery?
What is $100
What happens if delivery drivers decline to take customers furniture for the furniture removal service?
What is the customer will be refunded in 5-7 business days
How much does the First Item Removal Cost + cost of each additional item?
What is $199.99 for the first item and $49.99 for each additional item
Customer with a Platinum Package purchases furniture valued at $10k - how much do they pay for delivery?
What is $199.99
Delivery for an order this size is $299.99 and with a Platinum Package, they get $100 off of one delivery
Customer buys furniture valued at $14000 - how much do they pay for base zone delivery?
What is $399.99
The delivery drivers can move existing furniture up or down this many flights of stairs
What is one
How much would a customer pay for removal of a King bed + Dresser with a Mirror?
What is $399.95
Bed Set (HDBD/FTBD/RAILS): $199.99+$49.99 + $49.99 = $299.97
Dresser + Mirror : $49.99 + $49.99 = $99.98
$299.97 + $99.98 = $399.95
Customer with a Platinum package purchases furniture and an Aireloom valued at $5k - how much do they pay for delivery?
What is customer receives one free delivery with the purchase of a Platinum package