FY26
What did Revenue grow to in FY26?
19% or 113.5B
What AOP Goal was met by a tenth of a point?
Outbound Goal was 12.5% > Actual was 12.4%
When is One Dell Way coming to Dell?
May 3rd 2026
What country is going live first with GENESYS
Brazil
These two products came back with Raptor 2.0
Precision and XPS
What is considered a High Complexity Symptom for Tech Support Agents/Customers?
No Power, No Post, No Boot, No Video, System Performance, Hardware Queries, BSOD, Wireless, Fan
What road is highlighted in black on this map
One Dell Way, Round Rock Texas
What is the projected launch date for Genesys
March 12th 5AM CST
FY26 Bonus was equally weighed on Revenue and AOP.
What will it be based on for the Bonuse in FY27?
Revenue weighed at 40%
and
AOP weighed at 60%
What is considered a Low Complexity Symptom for Tech Support Agents/Customers?
Dispatch/Order Status, Warranty Queries, Keyboard, Battery, No Sound, Drivers, Software, Accidental Damage
How many courses will you need to have completed by May 1st 2026
6
Name a application or Tool that will retired when Genesys is implemented?
ACESYS
AVAYA
Call Miner (but not immediate)
Nuance
Qfiniti
27 will be retired
What did Overall Contacts decrease by?
Percentage or by number
Down to 15.1m from 19.5 from FY25
or a 23% decrease from FY25
Name any 2 SMOD Metrics
Contacts Overall
Repeat Inbound
Unassisted/Assisted
Outbounds
Interactions per Case
Top Call Drivers
(Transfers, FTF, DSPQ, TTR)
Name one of the intro One Dell Way platform classes
ALL_100 – Navigating the ODW Training Dashboard
ALL_101 – Introduction to One Dell Way
ALL_102 – One Dell Way – The Enterprise Platform Navigation
Name an application or tool that will remain after GENESYS is implemented?
Sprinklr
Which channel with our customers decreased the most in FY26
VOICE! By 4.5
Name any owner to any SMOD metric
Contacts Overall - Satish
Repeat Inbound - Abhishek
Unassisted/Assisted - Jenn
Outbounds - Chris
Interactions per Case - Morgan
Top Call Drivers - Rachid
SERV_861 – Services Lightning Order Enhancements
SERV_862 – Services Lightning Tax ID Capture
SERV_941 – Service Lightning: Release Guide
Give one example of an competitive win that GENESYS will bring to Dell with its implementation
Simplify the Environment
Give Dell a Modern Architecture
Standardize Data
Digital 1st Strategy
Enhance Interactions