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What is Generative or Agentic AI?
This new Platform is replacing AVAYA
What is Genesys?
First Country to be piloted
What is Brazil (Premium and Pro Support)
29.8 Billion
What was Dell's Q2 FY26 Earnings?
Real-Time Reporting
What is the speed that Genesys has stated they will have in their platform for reporting.
Most enticing promises of AI
What is enhanced productivity gains and cost reduction?
This new Platform is replacing Call Miner
What is Genesys?
Business Unit / LOB that will start-off the implementation of Genesys.
What is Sales?
What is a lyric from Earth, Wind and Fire in the song "September"
or
What is World Gratitude Day
42
What is the number of Productivity (KPIs) that Genesys will have on Day 1?
or
What is the secret of life according to The Hitchhiker's Guide to the Galaxy?
The Dell AI Factory
What is Dell's approach to help customers embrace and implement AI?
This new platform is replacing InGenius
What is Genesys
Front Door is the name of this new flow.
What will be the internal name of the new call flow when customers call in?
12.4 Billion
CSG Earnings in Q2 FY26.
down 4% year over year, with commercial client revenue flat at $10.6 billion
MIAW
What Channel will NOT be changed until after Genesys is completed.
What is the Chat and Email Channel that Dell is now using?
The 3 challenges that AI faces?
What is Complex, Risky, Expensive
This individual is happy that Qfiniti is finally being replaced.
Who is the Global Admin for Tech Support / Chris Coy?
Phase II of AMER
What phase number is remainder of Brazil and all of LATAM being converted over to Genesys called?
Updated and Standardized process safeguarding our proprietary data.
What is AI-For Process
One Single Thread
What has Genesys promised they can provide our customer journeys/reporting?
4 things AI will lead us to in the future.
What is Drive Growth, enhance experiences, optimize productivity, and accelerate innovation?
and/or
What will get us to a reality like in The Terminator I, II, III or IV Movies?
This CRM will be staying with Dell and not changing.
What is Sales Force / SFDC Lightning?
Phase III of AMER
What is phase number for the NAMER (Canada too) implementation of Genesys be called?
Newest Academy at Dell
The AI@Dell: Capability Academy
4 Classes available on SABA
September 30th 2025
What date does Sales start their Genesys implementation in AMER
OR
When does the Ethics and Compliance Training Start?