Enterprise Deployment
This Deployment suite is perfect for a Customer who needs someone to go onsite to rack/stack/cable hardware only, with no configuration needed
What is Basic Deployment?
BIOS settings, Asset Labels, Ship Box Labels
What is a Pick 3 Configuration Strategy?
This level of Support provides the ISR with a 1.25% modifier on both csg and isg equipment.
What is Pro Support Plus ?
If you ever catch your TSRs' proposing this on data center equipment, you should slap them. (not really)
What is Basic Support?
Want to earn account credit for your old equipment? Dell will give it to you under this service, formally known as the Buy Back Program.
What is the Asset Resale Recycle (ARR) service?
Need education on your new equipment? This level of enterprise deployment includes training credits.
What is Pro Deploy Plus for Enterprise?
A single image that is platform agnostic. Built using Image Assist with Dell managing the drivers, that is loaded at Dell's second touch facility.
What is Dynamic Imaging?
4 hours, 8 hours, and 12 hours
What are response time options for mission critical support?
Sell one server, and get a Technical Service Manager, on this level of Support for Enterprise
What is ProSupport Plus?
This free Dell EMC tool assists customers in deploying their new client systems, gives real-time view of the status of their projects or support cases, and allows customers to access their API keys.
What is TechDirect?
If remote configuration is your preference, then this level of enterprise deployment is perfect for you!
What is Pro Deploy for Enterprise?
This level of Client Deployment does not require Imaging.
What is Basic Deployment?
We don't have enough resources.
We can't keep up with system warranties and renewals.
Our mobile devices are prone to drops and spills, we need protection from accidents.
What are reasons to position ProSupport Plus for Client?
ProSupport Plus with this Dell EMC tool resolves server issues up to 72% faster
What is Support Assist?
This service allows customers to rotate systems out every 3 or 4 years, and allows Dell EMC to control all of the components of the EUC lifecycle.
What is PC as a Service?
This feature, included in ProDeploy Plus for Client, is an add on for ProDeploy for Enterprise
What is Data Migration?
This deployment suite includes the following features, which are not included with Basic Deployment:
1. Deployment Engineer
2. Onsite Installation 24x7
3. Project documentation and knowledge transfer
What is ProDeploy for Client?
Your customer needs Support on their hardware, but its after hours and they cant get it.
What is Basic Support?
These levels of Enterprise Support offer collaborative 3rd party assistance.
What are ProSupport and ProSupport Plus?
This provides Help desk, patch management, firmware and anti-virus updating to maintain both csg and isg equipment while in use.
What are Managed Services?
This new ProDeploy suite add-on allows us to sell blocks of 4 or 8 hours to assist in other deployment needs, without having to create a custom Statement of Work.
What is Additional Deployment Time (ADT)?
This Dell representative will walk your customers thru every facet of their deployment project, from kick off to testing and approval.
Who is an Engagement Manager (EM)?
Customers access SupportAssist thru this portal, to set up predictive and proactive issue detection.
What is TechDirect?
Customers who have this type of Support benefit from monthly health checks and performance recommendations for their data center equipment.
What is ProSupport Plus for Enterprise?
Dell EMC's CEO, Michael Dell's middle name.
What is Saul?