Airport Codes
SLC
What is Salt Lake City
GTS
What is Global Ticketing Support?
Listen Empathize Apologize & Problem Solve
What is the LEAP method?
Name and relationship of the deceased. Name and number of funeral home, hospital, or hospice doctors name.
What is required for the Bereavement Fare?
Is open till Sunday, November 12th.
What is the shift bid?
CNY
What is Moab, UT?
Pax calls with a case number to update name on SkyMiles account.
Call SMAS
He is the ninth and current chief executive officer of Delta Air Lines, serving in this role since May 2, 2016.
Who is Ed Bastian?
"…this ticket is non-refundable or changeable. You can cancel for an eCredit with a cancellation charge that will be applied when rebooking and may result in additional fare collection."
What are the Basic Economy fare rules?
Your favorite Team Lead
Who is ___ !!
AKL
What is Auckland, New Zealand?
Pax calls about canceled Delta flight on 057 ticket stock.
Call GPS
A two-day event offered to all Delta employees to attend to interact directly with senior and divisional leaders and share their voices to help shape the future of the company.
What is Velvet?
When the pax makes it to the connection airport but cannot travel to final destination so we get them on the next flight back home.
What is a trip in VAIN?
The date on which you were hired and joined the Delta team and is celebrated each year.
What is a Deltaversery?
ICN
What is Seoul-Incheon, South Korea?
Pax calls with questions regarding service animals?
Call CES
A passenger who is not producing revenue for the airline.
What is non-revenue travel?
A tax that is charged when a pax is flying in a higher cabin back to the states from a specific country.
What is a Luxury Tax?
An event venue in Salt Lake City, Utah. Opened in 1991, home of the Utah Jazz of the NBA
What is the Delta Center?
UIO
What is Quito, Ecuador?
Pax calls with a case number about getting reimbursed due to a delay.
Transfer to Customer Care.
High-quality mental health support, whenever and wherever you need it.
What is Spring Help?
"….this ticket is refundable and changeable. Changes may result in additional taxes and mileage."
What are the fare rules for an Award ticket?
Delta's most prestigious award.
What is the Chairmans Club Award?