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What percentage of our baggage threshold should we have checked by D-13?
100%
Can we enter sensitive information into FFC for crews?
No
What are Delta’s Brand Beliefs?
Welcoming, Elevated, and Caring
What should you do if you see damage to an aircraft on arrival?
Stop, call a safety time out, and contact the ACC
How much time do we have to meet an arrival after the pilot sets his brakes?
3 minutes
At what baggage weight do we place a heavy tag on a bag?
51lbs+
What are Delta’s Impactful Behaviors?
Greet Me, Be Kind to Me, Recognize Me, and Inform Me
When do we complete a visual inspection of the AC door and surrounding areas?
Upon arrival, when brakes are set, and when you do a brake check
By what time should we notify BW that there is a WCHR that must be loaded?
D30
How many PETCs can travel in each cabin (DL One, PS, First, Main Cabin)?
DL One = 0, Premium Select = 0, First Class = 2, Main Cabin = 4
What are Delta's (4) Core Values?
Integrity, Resilience, Care, and Servant Leadership
How far away from the aircraft can we safely adjust the orientation of the JB?
3 Feet
What percentage of our baggage threshold should we have to check by D-20?
80%
How many feet should the “Please Wait Here” sign be from the gate reader?
3 feet
Is there situational flexibility to the Pax Pay guidelines (i.e. no meal, hotels, or transportation)?
Yes
How far away from an aircraft should the jet bridge be when meeting?
1 inch
What does RSG, LWR, and FAM stand for?
RSG = Ready, Set, Go
LWR = Leave, When, Ready
FAM = Flight Advisory Message
What is the maximum dollar amount we can solicit for a domestic oversale?
Agent = $2000 and Red Coat+ = $2500
Which CoBrand Card offers Delta Sky Club access?
Delta SkyMiles Reserve American Express Card
How far away from an aircraft should have already completed your brake check?
2 feet