Where do I go?
What is the name of the button that takes the customer to view the list of servicing options?
More Account Services or I want to
Is a customer able to request a real-time pin if they are not EASE migrated?
NO- that function can only be completed if the customer is EASE migrated.
What is the difference between account combination and link card accounts?
Link card accounts- The process of combining usernames so that the customer can view their accounts under one UN and password.
Account Combination- Used when a customer requests to combine two or more of their credit card accounts online
Where does a customer go to delete a bank account on the full website?
Hover over your name in the top right corner. The function is located under "Settings."
Customer: "I see a lot of options when I click on More Account Services, where do I go to request a pin?"
Get a Cash Advance
True or False- if a customer wants to combine accounts, the customer has to have both credit card accounts linked to the same online banking profile (Username and Password).
TRUE- Be linked to the same online banking profile
I would like to remove a payment account on my mobile app? Where would I go?
You cannot remove a payment account on the mobile banking app.
Which form of verification is required for a customer to request a pin for Cash Advance online?
OTP (One Time Pin)
I would like to combine my consumer account with my spark business account. Can I do that online?
No- Consumer credit card accounts can only be combined with other consumer credit card accounts.
SPARK Business credit card accounts can only be combined with other SPARK Business credit card accounts