EPS/Safety
Patient returning a call from EPS agent and reached med info
What is callers name (first & last name), telephone number, city and state
Caretaker calling to report AE during business hours
What is reporter name, phone#, city and state, transfer to Safety
Infusion center calling to report that they cannot read the exp date on the vial
What is caller name, phone#, prof designation, name of facility, address, phone#, email. Report PQC.
Consumer calling to get information on side effects of Leqembi
What is your name, phone#, city or state
HCP's office manager calling to get a resource sent
What is the requestors name, HCP name and specialty, institution name, address, phone#, HCP email address
Medical Assistant calling on behalf of one of their patients who would like to start on Leqembi and is inquiring about coverage/price information
What is caller name, phone#, city and state
NAS from Inizio calling to report an AE (after hours) that they heard over the weekend, from a family member about Dayvigo
What is NAS name, phone #, reporter name, phone#, address, email, permission for Safety to call back, document event.
Infusion center calling to report that Besse delivered the product and temperature excursion happened over the weekend and would like to know if they can get a replacement/credit
What is caller name, facility name, address, phone#, email, Besse address, phone#. Document event, review SMR 013 information. Transfer to EPS for replacement request, provide SR number.
Daughter calling on behalf of a family friend, who would like some information on Halaven and about patient assistance program
What is callers name, phone#, city, state and email address, warm transfer to Oncology if during business hours.
Someone calling from HCP's office - you said the introduction and what will be your next response
What is your name, professional title, phone #, name of facility, HCP name at facility, address, email
Agent from Safety calling stating that caller/consumer have medical questions
What is callers name, phone number, city/state
Pharmacist calling (during business hours) requesting for manufacturer coupon for Dayvigo, and he would like to get this coupon ASAP, because one of his patients missed several doses of the medication and are having trouble sleeping.
What is Pharmacist's name, phone number, city and state. You can provide the Dayvigo Savings card phone number-855-699-8815 and then transfer to Safety to report AE.
If photos of the affected product can be sent, what do you provide the reporter with?
Provide the reporter with the email esi_medinfo@eisai.com and the SR number to put in the subject line.
Daughter calling to get information on activating her mother's Dayvigo savings card
What is the caller's name, phone#, city, state and email address. Provide Dayvigo phone number.
Pharmacy student calling from hospital pharmacy requesting for Dossier
What is callers name, Supervising Pharmacist's name, phone#, facility name, address, HCP email.
What would you do if a caller refuses to give you the city and state?
Verify that the consumer is calling from the United States at least.
Caretaker calling to inquire what are infusion related reactions with Leqembi, and when explained IRR, she mentions her husband experienced chills just for an hour and it went away
What is callers name, phone #, patient name, address, email, take AE if after hours, transfer to Safety if not.
NAS calling to report about black floating crystals found in Leqembi vial for one of their clients
What is NAS name, phone# and reporter name, prof designation, phone#, facility name, address, & email. Complete PQC per protocol.
Husband calling on behalf of wife who started on Leqembi 3 months ago. Had no issues getting the infusion so far and would like to know what will happen if they missed a dose while they are on vacation
What is callers name, phone# city or state
Nurse calling from specialty pharmacy requesting for SDS
What is caller's name, phone#, address, email
You are collecting the spelling of a consumer's first and last name, phone number, city and state. What would you do while collecting the information provided?
Recap the spelling of names, recap phone number, recap spelling of city and state.
An HCP is reporting an AE, the agent collects the HCP name, phone number, Institution name, street address, city, state, zip code and specialty. What two pieces of information are missing?
Name of Medication and Professional Designation.
A consumer called to report an AE, the MIS collected the Name of Medication, First and Last Name, Best telephone number, Email Address, City, State and Zip Code, what does the MIS still need to collect?
Street Address
Consumer calling after hours and is asking about a dose that was supposed to be administered on Monday, and the infusion center rescheduled the appointment for Wednesday.
What is caller name, phone#, address, email - AE b/c patient/caller missed the dose.
Retired HCP calling to get information on Leqembi side effects, scheduling of MRI, because his wife who is getting Leqembi had experienced severe HA after the 2nd infusion.
What is caller/reporter First/Last name, phone#, address, email, patient name. Provide answer to medical inquiries and then transfer to Safety for AE.