member identifiers
How often should a member's demographics be verified?
every 90 days
What is the classification and intent for when the info does not match
demographics/ no change
What does OSA stand for?
Out of service area
What demographics can be updated without CMS corroboration?
Address, phone number, email address
What are the three template categories?
contact, critical and address
Can the mailing address and residential address be different?
Yes it can
What is the classification and intent for demographics?
demographics/changes
Where will you find the Medicare ID number?
Person account page
Who can make address changes?
Member, Member representative, agent of record
where can you check to verify if the member's DOB is correct?
wipro
Where else can you update demographics
CI
Can a P.O. Box me a residential address?
No
Can you ask the member for their SSN?
NO, you cannot
Is an SSN required for enrollment
No, it is not
What mentor document should be used for demographics updates
Demographics changes for Medicare overview