MINT
What is the BID?
15,917,041
True or False: this store has at least 5 photos on their menu
No
Who is the Case Owner of this SC?
New Partners (Activation Requests)
What is the SID?
37861165
What is the Marketplace WO number?
02836874
Does this store offer pickup, or just delivery?
Both!
How many stores are accessible through the Mx Portal?
1
What is the case status?
Solved
What is the store's address?
1725 N Alafaya TrlOrlando, FL 32826United States
What is their order protocol?
Tablet
Is this a brick&mortar, a virtual kitchen, or a food truck?
Food Truck
What are the last 4 digits of the bank account number?
2565
What is the account's deck rank?
Pending
How many support cases does this account have?
2
Which Work Plans are completed? (name all)
Banking, GPA, Menu
Are there any deactivations? If so, for what?
MERCHANT_RISK_REASON_FAKE // Suspected Fraud // Unable to confirm Mx details.
Who has Business Admin access to the Mx Portal? (name)
Tariq Alshatnawi
What is the Issue and Resolution for this SC?
[Onboarding Issues] Request required docs
What account record type is this store?
Marketplace
Summarize what needs to be completed before this Mx can finish onboarding.
Onboarding WP (fraud docs)
Tablet WP (escalated)
CAO (can't do yet)
What is missing on the business page? (name all 3 things)
Cover Image, Header, business tags
Look over the Home Page/Onboarding Tracker. What actions need taken to get this store onboarded?
Review Menu
Go Live
Summarize the SC notes. (specifically what was the issue, resolution, and next steps?)
INBOUND ACTIVATION ESCALATIONS CASE NOTES:
Issue Reported: Mx called because he said that he submitted the docs requested 3 weeks ago, and the store is not active yet. He wants to make sure that we got them
Resolution: I let him know that we do not have access to those docs that he uploaded, but I let him know that we would need to get the docs again, so I sent him an email asking for the docs and he said that he wasn't able at the moment that we were on the phone. Mx said that he will send them later. I let him know that they need to call us once he sends the info, so we can escalate this to the verification team. I verified the GPA work steps since the mx confirmed that they have access to it
Next Steps for Mx: MX will call us once he has sent the docs
What is the store's starting point ID?
544
Open the Onboarding WP and open the Related tab. How many Mx Fraud Documents were submitted?
4