Policies and Communication
This is needed to locate the school's catalog in our website.
What is the school code or the school's name and location?
The status an agent should be in to accept incoming calls and chats from customers.
What is Online?
This is our customer service phone number.
What is 1-800-854-6951
This is displayed on our website, on the product image, to signify the item has a logo.
What is a Shield Crest Icon?
The amount of time an agent has to accept or decline a call before it is counted as a missed call.
What is 30 seconds?
The methods a customer can use to reach a customer service representative.
What is Phone, Chat and Email?
The portion of the below item number that indicates the Fabric/Logo ID. 0839A - EKD - 103 – AM
What is EKD?
The ticket status that indicates no action has been taken on the ticket.
What is New?
This greeting should be used when answering a call.
What is "Dennis Uniform, this is (Name), How can I help you today"?
The portion of the below item number that indicates the Style Number. 0839A - EKD - 103 – AM
What is 0839A?
A ___ is a prepared response or action that an agent can manually apply when they are creating or updating tickets for support requests that can be answered with a single, standard response or action.
What is Macro?
What is 1?
The meaning of AM in the below Item number. 0839A - EKD - 103 – AM
What is the size, Adult Medium?
It is very important to leave a ___ for any action taken in ZenDesk, Shopify and Loop.
Note