Parts of a Tooth
Tooth surface you see when smiling
Facial
Pay this at the window when visiting a dentist office
Copay
Mr Smith
123 Anywhere Street
Mycity, Mystate 11111
PII
1
Maxillary right 3rd molar
Always do this before putting someone on hold
Ask
Hard out coating of the tooth
Enamel
This is how often insurance policies renew
Annually or Yearly
All you will need for verifying a caller is their name and date of birth
False
24
Mandibular left central incisor
"I'm so sorry you are dealing with this issue, but I am here to help" is an example of
Empathy
The part of the tooth that lays below the gumline
Root
This is the 20% you are reaponsible for paying after the insurere as paid
Coinsurance
Mr Smith presents with clinical decay on the distal of the Maxillary 2nd premolar
PHI
32
Mandibular Right 3rd Molar
The process of conveying information without using spoken or written words
Non-verbal Communication
Refers to the gap between the teeth
Interproximal
The amount an insured person must pay themselves before an insurance policy will begin paying
Deductible
Created to protect PHI, as well as to define how PHI can be used
HIPAA
11
Maxillary left canine
The purpose of active listening
To understand
Soft tissue that connects the tooth to the Alveolar bone in the jaw
Periodontal Ligament
Once this is paid, the insurer will pay no further costs for the remainder of the policy term (year)
Out-of-pocket maximum
The year HIPAA was enacted
1996
20
Mandibular left 2nd pre-molar
The repeating and paraphrasing of what someone has told you
Reflection