CODES
sealant code
What is D1351?
The verbiage upon answering phone
What is ...Greeting, name of practice, name of team member and how can I help you?
The RDA walks the patient to the counter and reviews with Front Desk Team Member before taking them back to consult room
What is the walkout or handoff
The cost of Fluoridex
What is $20?
The first person to offer fl2
Who is Hilda or front desk check in person
code for FL2
What is D1208 or D1206?
The verbiage Dr uses after going over tx
What is ...I'd like to see you back tomorrow for the tx you are needing in the upper right?
Explaining the what and the why of diagnosed treatment
What is educating a patient?
The cost of NP appt.
What is $99.99 (includes exam and xrays only)
The 2nd person to offer fl2 when denied is
Who is the Hygienist?
code for the Main Go to Crown?
What is the code D2740?
The verbiage used when trying to move a patient to a sooner appt to fill schedule
What is..
We have great news, there was a change in the schedule and we're able to see you sooner...would you like to take advantage of the change come in today at ...?
Always ready to lend a helping hand when needed or offering to help team members solve problems
What is being a team member
The cost of Zoom
What is $469.99 with a $40 rebate
The cost of fl2
What is $30?
code for SCRP?
What is D4341 or D4342?
Verbiage when SCRP is denied for any reason
What is ...
You have gum disease we need to improve
You have bone loss which you can see in your periochart
Be proactive in order to stop further bone loss that can cause you to lose your teeth.
RDA explaining to patient after the Dr. walks out of operatory what tx they NEED to schedule
What is reinforcing diagnosis or repeating diagnosis?
The cost of a sonicare is
What is $69.99?
Fluoride is recommended by them 2x a year
Who is the ADA? American Dental Association
code for a Night guard?
What is D9944?
Responding to an upset patient regarding an acct balance.
What is../.
I'd be more than happy to look into your acct for you, may I place you on a brief hold. I understand your frustration...We are more than happy to work out a payment plan that works for you especially with unexpected balance...Feel free to reach out to your insurance regarding the benefits provided if you have any additional questions.
The rules of a dental practice that all employees follow
What are office protocols and office procedures?
The cost of Clear Aligners
What is $3900
Directions for pt after fl2 application
What is --Nothing hot, sticky or hard for the next 30 minutes?