Quiz 1
The dentist who specializes in young patients (newborn to 15 years old) is a(n) _______.
Pedodontist (pediatric)
How do most patients select a new dentist?
Word of mouth
The primary purpose of a backup plan is to
safeguard the practice from loss of time and valuable information.
New patients should be instructed to arrive _______ early to complete paperwork if they are unable to complete the registration and medical history forms before arriving for their first appointment.
15 minutes
Accounts payable can be defined as a:
system that records all monies the dental practice owes others.
Dentists who graduate from an ADA accredited dental school earn a(n) _______ degree.
DMD or DDS
A patient is scheduled for an appointment, which has been delayed because another patient needs an emergency procedure. You notice that the patient who is waiting is sitting with arms and legs tightly crossed and fists clenched. What nonverbal communication is the patient exhibiting?
Anger
The only way to protect stored information is to:
constantly back up the system.
Combustible items should NOT be stored ______.
Near a heat source
What is the most important tool of the job search process?
The resume
Which document outlines the duties that may be performed by dental auxiliaries?
The State Dental Practice Act
Each person who answers the telephone should _______.
Use the same script
Which is the best description of a difficult patient?
Any patient who requires extra time and energy.
In a small dental practice, which member of the dental team completes the majority of information processing?
The administrative assistant
_______ is a series of reminders that payment is past due.
The collection process
The acronym for the professional organization for dental assistants is _________.
ADAA
A patient wishes to speak to the dentist. What is the proper response?
"I will be happy to take your name and number and any message you want to leave for a return call."
The high success rate of the _______ recall system is accredited to the patient's participation in scheduling his/her own appointments.
prescheduled
What is the primary function of the clinical record?
To provide a total picture of the patient and the patient's needs
A(n) _______ system calculates the amount of money owed to the dental practice by accounting for charges and payments
Accounts Receivable
The single most important role of the receptionist is _______.
Projecting a positive and helpful attitude
When leaving a voice mail message, which of the following is not recommended?
Relay pertinent personal health information
Audit trails identify who entered or edited information. This is important for a paperless dental practice because it records all changes to information and identifies who made the changes and on what date. This also meets what legal requirements?
Mandates of the HIPAA Security Rule
The component of the patient clinical record that is considered "a necessary form" is the:
registration form
Credit card payments for dental services are considered to be a(n):
A cash payment