Clinical Culture #1
What is the primary purpose of the dental assistant handoff?
Transfer of trust built with patient to the DA
Name 2 clinical tasks completed by the DA during their initial interaction?
OFC, vitals, CBCT, 2D X-Rays, intraoral photos, patient photo
Prior to the meet & greet-initial patient connection what should the doctor do first?
Review medical history
What should be included in the HC handoff?
Priority, sequence of treatment, chief benefit, chief FIT issue
Patient information must always remain______
Confidential / Private
What 3 things should the doctor do when introducing the DA?
Introduce by Name
Prescribe (ie X-ray, OFC Vitals)
Reassure the patient they are in excellent hands
What should the doctor be doing while X-Rays are being taken
Charting restorations and dental conditions
What are the four main major categories related to health that we focus on?
Heart, diabetes, brain, women's health
What vital is complete during every visit?
Blood Pressure
All team members are expected to model this attendance behavior________
Punctuality / reliability
True or False:
The doctor should leave the room without explaining the patients chief complaint to the DA
False
Treatment planning should begin around what 1st?
The patients chief complaint
What are the four chiefs?
Time, Money, Lack of perceived need & Fear
If a patient stated in their health history that they have diabetes, what is a example of a question you would ask them?
When was your last physical?
Did you have lab work completed?
Did you have an A1C test completed and what was the result?
Cell phone use in clinical areas is________
Restricted / not allowed
What is the 1st thing the DA should do after the handoff?
reintroduce themselves
At what age do we complete an OFC test?
16
What does ACCT stand for?
Awareness, consequences, concern, treatment
Which role owns the patients trust after the handoff?
The entire team
What action should be taken when observing a compliance concern__________
Report through leadership or through compliance channels
Why should assistants frame the radiographs to the patient?
to reduce anxiety and set expectations
What score on the OFC do we retest at every HYG visit?
20 ng/ml or greater
Where does "The Perfect Patient Experience" begin?
On the phone during scheduling
Role Play ACCT
Scenario:
Pt: 46 Male has diabetes and pain on the UR needs SRP, crown and RCT on #3 patient believes dentists are just upselling and does not believe he has periodontal disease.
This protects the patient and the team legally_______
Documentation