Eligibility
Which program provides non emergency transportation for Medicaid members to approved medical appointments.
What is Health First Colorado NEMT?
Trips must be booked this many business hours in advance (except urgent trips).
What is the 48hrs in advance policy?
This form authorizes a friend or family member to be paid for transporting the member.
What is the Mileage Reimbursement form?
This is the lowest-cost transportation mode for eligible riders within ¾ mile of a bus stop.
What is RTD Fixed Route Bus?
Before ending a call, always confirm this with the member.
What is the trip summary (date, time, pickup, drop-off)?
To qualify for NEMT transporation, a member must be enrolled in this type of insurance program.
What is Medicaid?
This software system is used to book Denver NEMT trips.
What is Ecoloane?
Members traveling outside Colorado must have this approval before travel.
What is Out-of-State Travel Pre-Approval?
This type of vehicle is usually staffed by EMT's and provide basic medical care and NEMT transportation.
What is a BLS (Basic Life Support) vehicle?
If a rider calls saying their driver hasn’t arrived, the agent should first check this page in Ecolane.
What is the Trips page?
A member must live within these specific areas to qualify for Denver NEMT.
What is Adams, Arapahoe, Boulder, Broomfield, Denver, Douglas, Jefferson, Larimer, and Weld?
This type of trip can be approved the same or next day due to urgent medical need.
What is an Urgent Trip?
This form must be signed by a medical provider to verify transportation needs.
What is the Level of Service (LOS) Form?
This vehicle type is used for wheelchair-bound riders who need a lift or ramp.
What is a wheelchair accessible vehicle (WAV)?
A trip cancelled 2hrs or less before the pick up window.
What is a Late Cancel?
This form is required to prove that a member cannot use public transportation.
What is a LOS or Level of Service Form?
The reservationist must verify medicaid eligibility thru this database.
What is PEAK?
When a member requests meals or lodging, these requests must be submitted with what kind of form?
What is the Reimbursement Form with receipts and documentation?
This type of vehicle is equipped for advanced medical care, including cardiac monitoring, IVs, and medications, and is staffed by paramedics.
What is an ALS (Advanced Life Support) vehicle?
This tool/data base help reservationists determine if a facility is in the Medicaid Network.
What is FAD (Find a Doctor)?
This rule ensures the least expensive, most appropriate form of transportation is used.
What is the Cheapest Mode Rule?
The funding source for Denver NEMT transportation.
What is Medicaid (Health First Colorado)?
When a rider’s address or phone number changes, this must be updated in which section of Ecolane?
What is the Members Profile?
This vehicle is used for members who can independently transfer in and out of the vehicle.
What is a Sedan or Ambulatory Vehicle?
The phrase said on every single phone call before hanging up.
What is "Is there anything else I can help you with?"