DEPARTMENT MEETING

Random TFS

100

Mention 2 auto-fails

*Not documenting

*Credit Talking Points

*Authentication etc.

200

Hinal's Birthday

May 14th 

300

Mention the 3 rules for virtual call backs

Not saying Financial Services

Call Monitoring Disclosure

Document OUTBOUND

400

Name 2 QA analyst (FULL NAMES)

Andres Herrera

Byron Harano

Adam Lopez

Saiannah Maharaj

Oluwatosin Fasoranti

500

Name the special call handling for Massachusetts accounts (Not related to title)  

Failure to provide agent ID will result in auto-fail

QA

100

How many QA monitors you receive in a month? (Without short-calls)

8

200

Passing QA score (Internal)

90%

300

How much time does it take for the iCAP system to update mailing addresses?

iCAP updates are immediately

400

Name 3 departments that require WARM TRANSFER

• SCRA, Probate, Impounds, BSG Collections, Post Charge off Skip, Escalation Calls to Resolution, CSRIIs, Lease Experience Resolution Specialist, Voluntary Surrender Team, Title Resolution, or Supervisors.

500

Explain the auto-fail caused by Late-Stage accounts

Answering any question for a Customer/Co-Borrower/Authorized Third Party which is not addressed in the "Late Stage Closed" Talking Points

Logos

100

Guess the logo #1

Toyota

200

Guess the logo #2

Motorola

300

Guess the logo #3

Asics

400

Guess the logo #4

Versace

500

Guess the logo #5

Four Seasons

Movies

100

Emma Stone and Ryan Gosling starred in this 2016 movie together.

La La Land

200

Name of the 2 leads in High School Musical (Actors)

Zac Efron and Vanessa Hudgens

300

Best Picture (Oscars 2024) 

***DOUBLE POINTS IF YOU MENTION DIRECTOR OF THE FILM***

Oppenheimer

***Christopher Nolan***

400

Andres's Favorite Movie

Triple points if you get it right

The Departed (2006) (Soooo good) 

500

Most Awarded Actor

***double points if you mention how many Oscars***

Clint Eastwood

***5 Oscars***

Canada Facts

100

What is Canada’s national tree?

Maple Tree

200

Name of longest street in the world?

Yonge Street

300

Which Canadian city is known as the “City of Festivals”?

Montreal

400

What Western Conference team did the Toronto Raptors defeat in the 2019 NBA finals to become league champions?

**Triple points if you can mention the star of the Toronto Raptors**

Golden State Warriors

**Kawhi Leonard**

500

For 30 years, the main conference organized by TED was hosted in Long Beach, California. However, since 2014, the conference has been hosted in what Canadian city?

Vancouver

*If your answer was Toronto -100 points*