Product Knowledge
Another name for a cord end pigtail.
Whip
When putting up multiple Sku's what button do you push.
New box
Which departments do we have product Cross Merchandised in?
Plumbing, Wallcoverings, Hardware, Cab Apps and Building materials
How often are Promos changed out?
Every month
Guest brings in an old breaker. where can you look to get an equivalent/ replacement one?
Check the chart in the aisle, if not on there google.
Empty Shelf location..... what do you do?
Check inventory and out of stock
Guest wants you to look up their order, where do you go?
Special order/ purchase order inquiry
What is the watt equivalent to 1600 lumens?
100w
You are setting an endcap with multiple SKU's but are all the same price, what do you need for signage?
Bintags and Big sign.
What gauge wire is used to wire a Range/Stove.
6/3
Something logged in the wrong location
Fit what you can out then downstock it and log it in the correct location
What are the 5 steps of the sales process?
Greet, Qualify, Present, Close, Follow up
Product is discontinued what do you do with the bintag?
Check the DC count under inventory look up, make sure we are not getting any more in. then check the POG and fill in hole with correct product.
Eaton breaker BR has a tandem breaker with a CTL feature. What does CTL stand for and which boxes do they fit in?
CTL- Circuit Total Limitation. It is a safety feature that modern panels and breakers have. Before 1965 load centers did not have this feature. The CTL feature will only allow tandem breakers to be installed where the panel is approved to accept them.
Go to out of stock an item and shows we have some in the computer.... What do you do?
Check around make sure its not in the wrong location. Check last received ( make sure it didn't come in same day). Make sure its not crossmerched. Check qty on last received ( possible shipping issue)
A guest has a range outlet installed in their wall and they are trying to plug in a dryer. What is the correct course of action that the guest needs to take to have their set up be correct to plug in their dryer?
Make sure their wire is the correct gauge and get them the correct outlet needed for their dryer.
They do NOT make an adaptor.
A new product comes in.. What are the steps taken to make sure that product gets in the correct location.
1. check sku lookup and see if location is in computer. if it is check POG to figure out where, and put item in that location.
2. If no location comes up, look at what the item is and locate in notes.
What are the 4 different ways to match a product to make sure you are putting it in the correct location.
SKU, UPC, Product description, Model number.
What does the ABC stand for on fire extinguishers.
Class of extinguisher.
A- wood, paper, plastic, fabric, rubber, trash
B- gas, oil, some paints and solvents
C- energized electrical equipment, appliances, computers, circuit breakers, wiring.
Wrong qty logged in overstock. What steps do you take to fix issue and make everything correct.
Bring down as many as you can.. fill all locations, then go back and make the overstock correct, then count the floor to verify the floor count.
You are here by yourself and a guest brings back a product that has stopped working after a year of use. What is the course of action that you should take.
See if we still carry the item, if so look up the product on VOG and check the warranty tab. Do as stated if it does not say anything do an even exchange. If the product does not come up in the system the guest needs a receipt to return item so we know how much they paid for them.
What are the 3 reasons an LED will flicker.
1. Bad driver
2. On a dimmer that is not supported for LED
3. Loose connections and circuits
Before how many days should an out of stock tag be updated?
10 days