Special Operations
(Spec Ops)
(Spec Ops)
The program used to view cameras for most accounts.
What is Immix?
The program used to receive and handle alarms.
What is Mastermind Monitoring?
The program used to handle inbound calls.
What is Mastermind Business?
The program used to create Simplex work orders.
What is Genesys?
Where department phone numbers and CXOne address names are located.
What is the Directory List?
This is the amount of time that cameras are viewed if the vault is not to be opened on a Loomis account.
What is 20 minutes?
This is the signal you would handle being of highest priority, if you received multiple signals at once.
What is FA?
This is the group CSG can transfer to if customer is needing additional assistance with troubleshooting and they are eligible.
What is RSS?
This is the button to select if there are no contracts displayed when creating the incident.
What is No Systems Found?
This is posted every month to show any changes made to SOP and the paths to get to them.
What is the monthly bulletin?
This is the newest type of alarm that Spec Ops handles.
What is Baby Box?
This is what the agent needs to verify if the Open signal is received before or after a failed open.
What is the matching area number?
This is the page CSG can use to aide them when the customer is requesting a non-traditional service request.
Uncommon Service Requests (SOP>Calls>ServiceRequests>
UncommonServiceRequests)
This is the generic product to select when customers can confirm it is a Simplex System but doesn't know the model type.
What is Simplex 4100-4020?
This is where an agent can verify if the person on the phone is eligible for their request.
Authorization Chart
This is the amount of time to continue watching cameras after the vault has been opened on a Loomis account.
What is 5 minutes?
These are the requirements for a UL BA to not dispatch.
What is a valid PIC and Abort/Open signal within two minutes?
This is what the agent would use if the customer called in requesting an upload for inspection paperwork from their fire department.
What is the Compliance Engine Upload Request?
This is who the agent should not keep on the phone while creating the incident for a Master Box Reset.
What is Boston Fire?
This is the number of days an agent can schedule a test.
What is 31 days?
This is the amount of time to view each camera on an alarm or guard tour.
What is 30 seconds?
This is the command an agent can use on their keyboard when they need to manually dial so that the call logs in the history.
What is Call Contact (ALT+F6)?
This is the dispatcher that is an AHJ who dual monitors fire systems with JCI SEC or has direct connects for fire systems in its county.
What is 44 Control?
This is the product selecting coverage type that cannot be used when making an incident.
What is MON? (this is a monitoring contract)
This is the number of days given for the grace period on QA Evaluations when a new monthly bulletin is published.
What is 30 days?